Telesales Agent Mobile Mr Price Money

Mr Price Group; Durban; On-site; ZAR 100,000 - 180,000; Full time

Benefits offered by this job

Uncapped incentives

Learning and development opportunities

Staff discounts at Mr Price Group

Employee share scheme after one year

Job summary

Mr Price Money seeks a Telesales Agent to connect with existing customers and introduce the latest telco products. You will use dynamic scripts to drive sales and help customers stay connected.

Requirements include Grade 12 and at least 1 year in a mobile call centre, with strong sales skills and a persuasive approach. Compliance with FAIS, FICA and POPIA is required during customer interactions.

Qualifications

• Grade 12 or equivalent required.
• At least 1 year of experience in a mobile call centre.
• Strong sales techniques and telecom knowledge.

Responsibilities

• Contact prospective customers to present information and explain available products.
• Deliver sales talks from a script to persuade customers to purchase; explain products and prices, and answer questions from customers.
• Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on the CDS system, ensuring quality of calls in line with SLA.

Skills

Sales techniques

Telecommunications industry knowledge

Influence and persuasion

Goal-oriented

Resilience/handling rejection

Education

Grade 12 or equivalent

Job description

Job Description

Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? and be part of a team that values innovation and customer satisfaction!

As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.

Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.

Responsibilities

• Contact prospective customers to present information andexplain available products.
• Deliver prepared sales talks, reading from a script thatdescribes products, in order to persuade potential customers to purchase aproduct. Explain products and prices, and answer questions from customers.Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customercalls and correspondence.
• Update customer details and communication on customer debtorsystem (CDS). Ensure quality of calls in line with service level agreements (SLA's).

Updating Personal Information:

• Accurately updating customers' personal, employment andcontact details to ensure right party and regular contact when collecting onoverdue accounts.

Direct Sales:

• Contact prospective customers to present information andexplain available products.
• Deliver prepared sales talks, reading from a script thatdescribes products, in order to persuade potential customers to purchase aproduct. Explain products and prices, and answer questions from customers.Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customercalls and correspondence.
• Update customer details and communication on customer debtorsystem (CDS). Ensure quality of calls in line with service level agreements (SLA's).

Updating Personal Information:

• Accurately updating customers' personal, employment andcontact details to ensure right party and regular contact when collecting onoverdue accounts.

What’s in it for you

• Achieve your targets and enjoy uncapped incentives
• We offer extensive learning and development opportunities tohelp you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores,including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• After one year of permanent service, you can join our sharescheme and become a part-owner in the success of the company. Build yourfinancial security with the long-term growth of your shares.

Qualifications

Education:

• Grade 12 or equivalent

Experience:

• At least 1 year of experience in a mobile call centre

Education:

• Grade 12 or equivalent

Experience:

• At least 1 year of experience in a mobile call centre

Knowledge and skills

• A strong understanding of sales techniques and thetelecommunications industry
• Ability to influence and convince customers with ease.
• Thrive in a goal-oriented environment and love to exceedexpectations
• Handle rejection gracefully and bounce back quickly.