Telesales Agent Mobile Mr Price Money

Mr Price Group; Durban; On-site; ZAR 89,000 - 167,000; Full time

Job summary

Mr Price Group in Durban is looking for a Telesales Agent to connect with existing customers and introduce latest telco products. You will use dynamic scripts to drive sales and help customers stay connected, while ensuring FAIS, FICA, and POPIA standards are followed.

We offer uncapped incentives, learning and development opportunities, and a clear path to growth within a customer-focused, target-driven team.

Qualifications

• Grade 12 or equivalent.
• At least 1 year of experience in a mobile call centre.
• Strong understanding of sales techniques and the telecommunications industry.
• Ability to influence and persuade customers with ease.

Responsibilities

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks from a script that describes products, to persuade customers to purchase and explain prices.
• Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on the CDS. Ensure quality of calls in line with SLAs.

Skills

Sales techniques

Persuasion

Customer communication

Resilience

Education

Grade 12

Job description

Job Description

Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? and be part of a team that values innovation and customer satisfaction!

As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.

Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.

Responsibilities

• Contact prospective customers to present information andexplain available products.
• Deliver prepared sales talks, reading from a script thatdescribes products, in order to persuade potential customers to purchase aproduct. Explain products and prices, and answer questions from customers.Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customercalls and correspondence.
• Update customer details and communication on customer debtorsystem (CDS). Ensure quality of calls in line with service level agreements (SLA's).

Updating Personal Information:

• Accurately updating customers' personal, employment andcontact details to ensure right party and regular contact when collecting onoverdue accounts.

Direct Sales:

• Contact prospective customers to present information andexplain available products.
• Deliver prepared sales talks, reading from a script thatdescribes products, in order to persuade potential customers to purchase aproduct. Explain products and prices, and answer questions from customers.Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customercalls and correspondence.
• Update customer details and communication on customer debtorsystem (CDS). Ensure quality of calls in line with service level agreements (SLA's).

Updating Personal Information:

• Accurately updating customers' personal, employment andcontact details to ensure right party and regular contact when collecting onoverdue accounts.

What’s in it for you

• Achieve your targets and enjoy uncapped incentives
• We offer extensive learning and development opportunities tohelp you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores,including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• After one year of permanent service, you can join our sharescheme and become a part-owner in the success of the company. Build yourfinancial security with the long-term growth of your shares.

Qualifications

Education:

• Grade 12 or equivalent

Experience:

• At least 1 year of experience in a mobile call centre

Education:

• Grade 12 or equivalent

Experience:

• At least 1 year of experience in a mobile call centre

Knowledge and skills

• A strong understanding of sales techniques and thetelecommunications industry
• Ability to influence and convince customers with ease.
• Thrive in a goal-oriented environment and love to exceedexpectations
• Handle rejection gracefully and bounce back quickly.