Telecoms Support Pro Hybrid: Training & Growth

Placements24; Rustenburg; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Retirement savings plan

Comprehensive training program

Job summary

Placements24 seeks a Junior Telecoms Support Specialist in Rustenburg to deliver first-line technical support for telecom services. You will diagnose issues, guide customers through solutions, and escalate when needed.

This entry-level role offers hands-on experience in a dynamic telecom environment. The position emphasizes strong communication, patient problem-solving, and a growing understanding of networking concepts.

Qualifications

• Good communication and listening skills required.
• Basic networking concepts and troubleshooting knowledge beneficial.
• Experience in customer service or tech support is a plus.

Responsibilities

• Provide first-line technical support via phone, email, and chat.
• Diagnose and resolve common telecom issues (internet, voice, mobile).
• Guide customers with troubleshooting steps and clear instructions.
• Escalate complex issues to senior teams with detailed information.
• Document interactions in the support system and contribute to knowledge base.

Skills

Communication

Active listening

Networking basics

Telecom products

Customer service experience

Education

High school diploma

IT qualification (advantageous)

Tools

Helpdesk software

Troubleshooting tools

Job description

Placements24 seeks a Junior Telecoms Support Specialist in Rustenburg to deliver first-line technical support for telecom services. You will diagnose issues, guide customers through solutions, and escalate when needed.

This entry-level role offers hands-on experience in a dynamic telecom environment. The position emphasizes strong communication, patient problem-solving, and a growing understanding of networking concepts.