Hybrid Telecoms Support Specialist for Connectivity & Care

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Medical and retirement benefits

Career advancement

Job summary

Placements24 in Vereeniging is seeking a Telecoms Customer Support Specialist to deliver technical and service support, troubleshoot connectivity and billing issues, and guide customers through installations. The role blends in-office collaboration with remote work within Gauteng. Strong communication, active listening, and CRM proficiency are essential.

The position offers a hybrid work model, competitive salary, and opportunities for career growth within customer support and operations.

Qualifications

• Experience in customer service or technical support roles.
• Familiarity with telecommunications services (broadband, mobile, VoIP) preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to inquiries via phone, email, and chat with accurate technical assistance.
• Troubleshoot internet, mobile, billing, and equipment issues.
• Guide customers through service installations and configurations.
• Escalate complex issues to higher support tiers or relevant departments.
• Document interactions and resolutions in the CRM system.

Skills

Customer service

Technical support

Communication

Problem-solving

Active listening

Tools

CRM software

Ticketing systems

Job description

Placements24 in Vereeniging is seeking a Telecoms Customer Support Specialist to deliver technical and service support, troubleshoot connectivity and billing issues, and guide customers through installations. The role blends in-office collaboration with remote work within Gauteng. Strong communication, active listening, and CRM proficiency are essential.

The position offers a hybrid work model, competitive salary, and opportunities for career growth within customer support and operations.