Telecommunications Systems Administrator

Placements24; Midrand; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health, dental, and vision insurance

Professional development & certs

Paid time off

Retirement savings plan

Access to modern telecom tech

Supportive work environment

Job summary

Placements24 is seeking a Telecommunications Systems Administrator in Midrand, Gauteng. The role blends on-site system management with remote work flexibility, overseeing PBX, VoIP, and unified communications, ensuring reliability, performance, and security.

You will configure systems, support users, troubleshoot, and implement upgrades while collaborating with IT and network teams to integrate services across the organization. Certifications like CCNA Voice or CompTIA Network+ are a plus.

Qualifications

• Proven experience with PBX, VoIP, and unified communications platforms.
• Strong knowledge of TCP/IP and VLANs for telecom networks.
• Experience with configuring, troubleshooting, and securing telecom systems.
• Ability to work in a hybrid on-site/remote environment.

Responsibilities

• Administer, configure, and maintain PBX, VoIP, and unified communications systems.
• Monitor system performance, identify potential issues, and implement proactive solutions.
• Provide technical support to end-users for telecommunication-related issues.
• Manage user accounts, extensions, and voice mailboxes.
• Perform regular system backups and ensure data integrity.
• Troubleshoot and resolve hardware and software problems related to telecommunications equipment.
• Implement system upgrades, patches, and new features as required.
• Develop and maintain system documentation, including configuration guides and user manuals.
• Ensure network security protocols are applied to telecommunication systems.
• Collaborate with IT and network teams to ensure seamless integration of communication services.

Skills

Analytical thinking

Problem-solving

Communication skills

Hybrid work adaptability

Team collaboration

Education

CCNA Voice

CompTIA Network+

Tools

PBX systems

VoIP (SIP, H.323)

Cisco Unified Communications

Avaya

Microsoft Teams

TCP/IP

VLANs

Job description

About the Role

Our client is seeking a proficient Telecommunications Systems Administrator to manage and maintain their communication infrastructure in Midrand, Gauteng, ZA. This hybrid role involves overseeing the daily operations of our voice and data communication systems, ensuring their reliability, performance, and security. The ideal candidate will have extensive experience with PBX systems, VoIP, unified communications platforms, and network connectivity. You will be responsible for system configuration, user support, troubleshooting, and implementing upgrades. This position requires a blend of on-site responsibilities for critical system management and remote work flexibility. Join our client's dedicated IT team in Midrand, Gauteng, ZA, and play a key role in supporting seamless communication across the organization.

Key Responsibilities

• Administer, configure, and maintain PBX, VoIP, and unified communications systems.
• Monitor system performance, identify potential issues, and implement proactive solutions.
• Provide technical support to end-users for telecommunication-related issues.
• Manage user accounts, extensions, and voice mailboxes.
• Perform regular system backups and ensure data integrity.
• Troubleshoot and resolve hardware and software problems related to telecommunications equipment.
• Implement system upgrades, patches, and new features as required.
• Develop and maintain system documentation, including configuration guides and user manuals.
• Ensure network security protocols are applied to telecommunication systems.
• Collaborate with IT and network teams to ensure seamless integration of communication services.

Requirements

• Proven experience as a Telecommunications Systems Administrator or similar role.
• In-depth knowledge of PBX systems, VoIP technologies (SIP, H.323), and unified communications platforms (e.g., Cisco, Avaya, Microsoft Teams).
• Familiarity with network protocols relevant to telecommunications (TCP/IP, VLANs).
• Experience with troubleshooting telecommunications hardware and software.
• Strong understanding of telecommunications infrastructure and cabling.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts to users.
• Ability to work independently and manage time effectively in a hybrid work environment.
• Relevant certifications (e.g., CCNA Voice, CompTIA Network+) are a plus.
• Must be able to work on-site in Midrand, Gauteng, ZA, as needed, and also work remotely.

Benefits

• Competitive salary package.
• Hybrid work model offering flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and certifications.
• Paid time off and holidays.
• Retirement savings plan.
• Access to modern telecommunications systems and technologies.
• Supportive work environment within a growing company.