Telecommunications Field Service Technician

Placements24; Randburg; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Company vehicle

Medical aid

Provident fund

Tools provided

Uniform provided

Training and development

Job summary

Placements24 is seeking a Telecommunications Field Service Technician in Randburg, Gauteng. You will install, repair, and maintain broadband, fibre, and voice services at customer sites, while adhering to safety standards and delivering excellent customer service.

You will troubleshoot issues, perform tests, and coordinate with dispatch and support teams to ensure reliable connectivity for clients in the Randburg area.

Qualifications

• Proven experience as a Field Service Technician in telecom.
• Strong knowledge of broadband, fibre optics, and VoIP.
• Proficiency with diagnostic tools and testing equipment.
• Excellent troubleshooting and communication skills.
• Valid driver's license with a clean record.
• High school diploma or equivalent; technical certifications are a plus.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Install, activate, and maintain equipment at customer locations.
• Troubleshoot issues related to broadband, fibre and VoIP.
• Perform diagnostic tests on network infrastructure.
• Explain services to customers and ensure satisfaction.
• Adhere to safety procedures and company policies.
• Install and test fibre optic cables with proper termination.
• Manage service appointments and keep accurate records.
• Operate company vehicle safely.
• Collaborate with dispatch and technical support teams.
• Ensure work meets high quality and efficiency standards.

Skills

Customer service

Troubleshooting

Time management

Independent worker

VoIP knowledge

Education

High school diploma or equivalent

Tools

Diagnostic tools

Testing equipment

Job description

About the Role

Our client, a prominent provider of telecommunications services, is seeking a diligent and technically proficient Telecommunications Field Service Technician to join their team in Randburg, Gauteng . This role involves traveling to customer premises and network sites to install, maintain, and repair a variety of telecommunications equipment, including broadband internet, fibre optic lines, and voice services. The successful candidate must possess strong troubleshooting skills, excellent customer service abilities, and a commitment to safety and quality workmanship. This is an essential on-site role, critical for ensuring reliable service delivery to our client's customer base across the region.

Key Responsibilities

• Install, activate, and maintain telecommunications equipment and services at customer locations.
• Troubleshoot and resolve technical issues related to broadband, fibre optics, and voice services.
• Perform diagnostic tests on network infrastructure and customer equipment.
• Communicate effectively with customers to explain services, resolve issues, and ensure satisfaction.
• Adhere to all safety procedures and company policies during site visits.
• Install and connect fibre optic cables, ensuring proper termination and testing.
• Manage service appointments and maintain accurate records of work performed.
• Operate company vehicle safely and maintain its readiness for daily use.
• Collaborate with dispatch and technical support teams to elevate complex issues.
• Ensure all work is completed to the highest standards of quality and efficiency.

Requirements

• Proven experience as a Field Service Technician or similar role in the telecommunications industry.
• Strong knowledge of telecommunications systems, including broadband, fibre optics, and VoIP.
• Proficiency in using diagnostic tools and testing equipment.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively in a field environment.
• Valid driver's license with a clean driving record.
• Physical ability to perform tasks such as climbing ladders, crawling, and lifting equipment.
• High school diploma or equivalent; technical certifications are a plus.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

Our client offers a competitive salary, potential for overtime pay, and a comprehensive benefits package including medical aid and a provident fund. Company vehicle, tools, and uniform are provided. Opportunities for ongoing training and career development within the telecommunications sector are available. You will be part of a supportive team environment focused on delivering excellent service and maintaining a vital infrastructure. This role provides stability and the chance to work directly with customers, making a tangible impact on their connectivity experience in Randburg, Gauteng .