Telecom Field Support Engineer - Customer-Focused Tech

Placements24; Upington; On-site; ZAR 124,000 - 179,000; Full time

Benefits offered by this job

Overtime pay

Health insurance

On-the-job training

Company vehicle

Career advancement

Job summary

Placements24 seeks a proactive Telecom Support Engineer to join the field service team in Upington. You will provide first and second-line technical support, troubleshoot telecom hardware/software, and ensure smooth network operations for clients.

Responsibilities include on-site installations, customer communication, and documenting resolutions. Benefits include training, tools, and vehicle for site visits, with potential overtime and a customer-centric focus.

Qualifications

• High school diploma or equivalent; technical certification or associate's degree preferred.
• Experience in technical support or customer service, preferably in telecom.
• Familiarity with telecommunications hardware, software, and network concepts.
• Ability to diagnose and troubleshoot technical problems and work independently in the field.

Responsibilities

• Provide technical assistance and support for telecom products and services.
• Diagnose and resolve hardware and software issues for customers.
• Respond to inquiries, schedule service calls, and provide follow-up support.
• Document all interactions and resolutions in the ticketing system.
• Escalate unresolved issues to senior engineers or technical teams.
• Assist in installation and configuration of telecom equipment at customer sites.

Skills

Troubleshooting

Customer service

Communication

Field support

Education

High school diploma or equivalent

Technical certification or associate's degree

Job description

Placements24 seeks a proactive Telecom Support Engineer to join the field service team in Upington. You will provide first and second-line technical support, troubleshoot telecom hardware/software, and ensure smooth network operations for clients.

Responsibilities include on-site installations, customer communication, and documenting resolutions. Benefits include training, tools, and vehicle for site visits, with potential overtime and a customer-centric focus.