Telecom Operations Manager

Placements24; East London; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Company car

Fuel allowance

Leadership training

Job summary

Placements24 is seeking an experienced Telecom Operations Manager to oversee queenstown-based network operations, lead a technical team, and drive service quality and efficiency. The role requires strategic oversight of budgets, processes, and compliance to ensure reliable telecommunications infrastructure.

The successful candidate will have a strong background in network operations, IT service management, and leadership, delivering high availability and customer satisfaction in a regional hub.

Qualifications

• 7+ years in telecommunications operations with at least 3 years in a management role.
• Bachelor's degree in Engineering, Business Management, or related field.
• Strong leadership and strategic planning abilities.
• ITIL knowledge and IT service management practices.

Responsibilities

• Lead and mentor a team of network engineers, technicians, and support staff.
• Oversee day-to-day telecom network operations for high availability and performance.
• Develop and enforce operational policies, SLAs, and budgets.
• Coordinate with engineering, sales, and customer service to ensure seamless service delivery.
• Manage incident, problem, and change management processes.
• Ensure compliance with industry regulations and safety standards.

Skills

Leadership

ITIL

Telecom operations

Budget management

Strategic thinking

Communication

Education

Bachelor's degree in Engineering, Business Management, or related field

Job description

About the Role

Our client is seeking an experienced and strategic Telecom Operations Manager to oversee their network operations in Queenstown . This leadership role is critical for ensuring the efficient, reliable, and secure day-to-day operation of our telecommunications infrastructure. You will lead a team of technical staff, manage operational budgets, and implement best practices to optimize service delivery and customer satisfaction. This is an excellent opportunity for a seasoned operations professional to make a significant impact in a key regional hub, driving operational excellence within the telecommunications sector.

Key Responsibilities

• Lead, mentor, and manage a team of network engineers, technicians, and support staff.
• Oversee the daily operations of the telecommunications network, ensuring high availability and performance.
• Develop and implement operational policies, procedures, and service level agreements (SLAs).
• Manage operational budgets, control costs, and identify opportunities for efficiency improvements.
• Coordinate with other departments, including engineering, sales, and customer service, to ensure seamless service delivery.
• Implement and manage incident, problem, and change management processes.
• Ensure compliance with all relevant industry regulations and safety standards.

Requirements

• Bachelor's degree in Engineering, Business Management, or a related field.
• Minimum of 7 years of experience in telecommunications operations, with at least 3 years in a management role.
• Strong understanding of network infrastructure, including core, access, and transport layers.
• Proven experience in managing operational teams and driving performance metrics.
• Excellent leadership, communication, and decision‑making skills.
• Knowledge of ITIL frameworks and best practices for IT service management.

Benefits

• Competitive executive salary and performance-based incentives.
• Comprehensive health, dental, and vision benefits package.
• Company car and fuel allowance.
• Opportunities for leadership training and professional development.
• A strategic role with significant influence over network operations.