Senior Telecoms Support Engineer

Placements24; East London; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health, dental, and vision insurance

Training & growth

Impact on critical communications

Job summary

Placements24 seeks a Senior Telecoms Support Engineer to join our client in Queenstown. You will provide expert-level support for complex telecom systems, act as escalation point, and help ensure network reliability.

You have 5+ years in advanced telecom support, strong knowledge of VoIP, SIP, MPLS, Ethernet, and wireless tech, plus excellent communication and mentoring skills. Hybrid work and competitive benefits offered.

Qualifications

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in advanced technical support for telecommunications networks.
• In-depth knowledge of VoIP, SIP, MPLS, Ethernet, and wireless technologies.
• Strong troubleshooting skills with the ability to manage multiple high-priority issues.

Responsibilities

• Provide expert-level technical support for intricate telecommunications systems and network issues.
• Diagnose, troubleshoot, and resolve complex problems related to voice, data, and video services.
• Act as an escalation point for junior support staff, providing guidance and mentoring.
• Collaborate with engineering and product teams to identify root causes of recurring issues and implement permanent solutions.
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Participate in testing and rollout of new network services and equipment.

Skills

VoIP

SIP

MPLS

Ethernet

Wireless technologies

Troubleshooting

Mentoring

Communication

Education

Bachelor's degree

Job description

About the Role

Our client is seeking a highly experienced Senior Telecoms Support Engineer to join their team in Queenstown. In this role, you will provide advanced technical support for complex telecommunications systems, acting as a key escalation point for challenging customer issues and network problems. You will leverage your deep technical expertise to diagnose, troubleshoot, and resolve issues, contributing to customer satisfaction and network stability. This position offers a blend of on-site responsibilities and the flexibility of remote work, making it ideal for a seasoned professional who thrives on solving intricate technical challenges within the telecom sector.

Key Responsibilities

• Provide expert-level technical support for intricate telecommunications systems and network issues.
• Diagnose, troubleshoot, and resolve complex problems related to voice, data, and video services.
• Act as an escalation point for junior support staff, providing guidance and mentoring.
• Collaborate with engineering and product teams to identify root causes of recurring issues and implement permanent solutions.
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Participate in the testing and rollout of new network services and equipment.

Requirements

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in advanced technical support for telecommunications networks.
• In-depth knowledge of VoIP, SIP, MPLS, Ethernet, and wireless technologies.
• Strong troubleshooting skills with experience in diagnosing complex network and system faults.
• Ability to manage multiple high-priority issues simultaneously.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical details.

Benefits

• Competitive annual salary and performance bonuses.
• Hybrid work arrangement providing excellent work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for advanced training and professional growth.
• A role central to ensuring the reliability of critical communication services.