Senior Telecoms Operations Manager

Placements24; South Africa; Híbrido; ZAR 900.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Executive pay

Hybrid work model

Health insurance

Retirement plan

Career progression

Descripción de la vacante

Placements24 seeks a Senior Telecoms Operations Manager to oversee daily operations of the telecommunications network in Paarl. The role leads a team focused on monitoring, incident management and service delivery, ensuring uptime and service quality.

The ideal candidate has 8+ years in telecoms operations management, strong leadership, and expertise in network technologies, OSS, and ITIL practices. A hybrid work setup is offered with opportunities for strategic impact and growth.

Formación

• Bachelor's degree required in Telecommunications, Engineering, Business Administration, or related field.
• Minimum 8 years of telecoms operations management experience, with focus on network infrastructure.
• Proven leadership in managing technical teams in demanding environments.
• Strong understanding of network technologies, service assurance, and OSS.
• Experience with ITIL frameworks is desirable.

Responsabilidades

• Lead the telecoms operations team to drive high performance and continuous improvement.
• Oversee daily network operations including monitoring, incident response and problem management.
• Develop and implement operational procedures to meet SLAs.
• Manage vendor relationships and outsourced service delivery.
• Drive network optimization, capacity planning and cost reduction initiatives.
• Ensure compliance with industry standards and regulatory requirements.

Conocimientos

Team leadership

OSS/telecom networks

ITIL knowledge

Strategic planning

Educación

Bachelor's degree in Telecommunications/Engineering or related field

Herramientas

OSS/BSS systems

Network monitoring tools

Descripción del empleo

About the Role

Our client is seeking an experienced Senior Telecoms Operations Manager to oversee their operational activities in Paarl. This hybrid role involves managing the day-to-day operations of the company's telecommunications network, ensuring maximum uptime and service quality. You will lead a team of operational staff, responsible for network monitoring, incident management, and service delivery. The ideal candidate has a proven track record in managing complex operational environments within the telecoms industry, excellent leadership skills, and a strategic approach to optimizing network performance and efficiency. This role requires a balance of strategic oversight and hands-on management.

Key Responsibilities

• Manage and lead the telecoms operations team, fostering a culture of high performance and continuous improvement.
• Oversee the daily operations of the telecommunications network, including monitoring, incident response, and problem management.
• Develop and implement operational procedures and best practices to ensure service level agreements (SLAs) are met.
• Manage vendor relationships and ensure the performance and delivery of outsourced services.
• Drive initiatives for network optimization, capacity planning, and cost reduction within the operations department.
• Ensure compliance with industry standards and regulatory requirements for network operations.

Requirements

• Bachelor's degree in Telecommunications, Engineering, Business Administration, or a related field.
• Minimum of 8 years of experience in telecoms operations management, with a focus on network infrastructure.
• Proven leadership experience managing technical teams in a demanding operational environment.
• Strong understanding of network technologies, service assurance, and operational support systems (OSS).
• Excellent problem-solving, decision-making, and strategic planning abilities.
• Experience with ITIL frameworks and methodologies is highly desirable.

Benefits

• Executive-level salary and performance-based incentives.
• Hybrid work model offering flexibility and on-site collaboration.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer contributions.
• Significant opportunities for career advancement within a growing telecoms company.