Telecoms Service Delivery Manager

Placements24; East London; Hybrid; ZAR 800,000 - 1,100,000; Full time

Benefits offered by this job

Annual bonus

Medical + retirement benefits

Company car / travel

Career development

Client interaction

Job summary

Placements24 in East London is seeking an experienced Telecoms Service Delivery Manager to oversee delivery of telecommunications services for clients in the region. You will manage a team of specialists, coordinate with multiple departments, and ensure on-time, quality service delivery with strong client engagement.

The role combines client-facing activities with team leadership in a hybrid work environment, requiring excellent communication and operational efficiency across the Eastern Cape

Qualifications

• Bachelor's degree in Business, Telecommunications, or a related field.
• Proven experience in Service Delivery Management within telecommunications.
• Strong understanding of telecommunications products, services, and network technologies.
• Excellent project management, leadership, and client relationship skills.
• Proficiency in using service management tools and methodologies.
• Ability to manage multiple projects in a hybrid environment.

Responsibilities

• Manage the end-to-end delivery of telecommunications services, from order placement to service activation.
• Ensure all services are delivered on time, within budget, and to the required quality standards.
• Oversee the performance of technical teams and external vendors involved in service delivery.
• Develop and maintain strong relationships with key clients, acting as a primary point of contact for service-related issues.
• Implement and refine service delivery processes to improve efficiency and customer satisfaction.
• Monitor service performance metrics and report on delivery status to senior management.

Skills

Project management

Stakeholder management

Telecommunications

Vendor management

Team leadership

Hybrid work

Education

Bachelor's degree in Business/Telecommunications/related field

Tools

Service management tools

Job description

About the Role

Our client is seeking an experienced Telecoms Service Delivery Manager to oversee the successful delivery of telecommunications services to their clients in and around East London . This role is responsible for ensuring that services are deployed on time, meet quality standards, and exceed customer expectations. You will manage a team of technical specialists and coordinate with various departments to guarantee seamless service operations and client satisfaction. This hybrid role allows for client-facing engagements and team leadership, fostering excellent communication and operational efficiency within the Eastern Cape region.

Key Responsibilities

• Manage the end-to-end delivery of telecommunications services, from order placement to service activation.
• Ensure all services are delivered on time, within budget, and to the required quality standards.
• Oversee the performance of technical teams and external vendors involved in service delivery.
• Develop and maintain strong relationships with key clients, acting as a primary point of contact for service-related issues.
• Implement and refine service delivery processes to improve efficiency and customer satisfaction.
• Monitor service performance metrics and report on delivery status to senior management.

Requirements

• Bachelor's degree in Business, Telecommunications, or a related field.
• Proven experience in Service Delivery Management within the telecommunications industry.
• Strong understanding of telecommunications products, services, and network technologies.
• Excellent project management, leadership, and client relationship skills.
• Proficiency in using service management tools and methodologies.
• Ability to manage multiple projects simultaneously and work effectively in a hybrid environment.

Benefits

• Competitive salary and potential for annual bonuses.
• Comprehensive medical and retirement benefits.
• Company car or travel allowance.
• Opportunities for career advancement and professional development.
• A dynamic role involving client interaction and team leadership.