Telecom Customer Support Specialist

Placements24; East London; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Paid training program

Career advancement opportunities

Supportive team environment

Job summary

Placements24 is seeking a friendly Telecom Customer Support Specialist to join our client’s support team in Queenstown. You will assist customers with inquiries, troubleshoot technical issues, and guide service setup, ensuring a positive experience.

The role requires patient, clear communication and the ability to log interactions accurately. You will be the primary contact for telecom services, escalating complex problems when needed and promoting relevant products.

Qualifications

• Minimum high school diploma; technical certification is a plus.
• Experience in customer service or technical support in telecom.
• Strong verbal and written communication skills.
• Patient, empathetic, and customer-centric.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve telecom issues (internet, phone, TV).
• Guide customers through service setup and equipment configuration.
• Escalate complex issues to higher-level support.
• Maintain accurate customer records and logs of interactions and resolutions.
• Educate customers on service offerings and upsell relevant products.

Skills

Customer service

Technical support

Troubleshooting

Communication skills

Multitasking

Education

High school diploma

Technical certification

Job description

About the Role

Our client is looking for a friendly and efficient Telecom Customer Support Specialist to join their support team in Queenstown. This role is dedicated to assisting customers with inquiries, troubleshooting technical issues, and ensuring a positive service experience. You will be the primary point of contact for customers needing support with their telecommunications services, acting as a problem-solver and a brand ambassador. The ideal candidate is patient, possesses excellent communication skills, and has a genuine desire to help customers resolve their issues effectively and efficiently.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to internet, phone, and television services.
• Guide customers through service setup, equipment configuration, and feature usage.
• Escalate complex issues to higher-level support or technical teams when necessary.
• Maintain accurate customer records and detailed logs of interactions and resolutions.
• Educate customers on service offerings and promote additional relevant products or services.

Requirements

• High school diploma or equivalent; further education or technical certification is a plus.
• Previous experience in customer service or technical support, preferably in the telecommunications industry.
• Strong understanding of common telecommunications services and basic troubleshooting.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric approach.
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

• Competitive hourly wage.
• Comprehensive benefits package including health insurance.
• Paid training program and ongoing skill development.
• Opportunities for career advancement within the company.
• A supportive team environment focused on customer satisfaction.