Telecom Support Specialist - Customer Care & Tech Help

Placements24; East London; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Paid training program

Career advancement opportunities

Supportive team environment

Job summary

Placements24 is seeking a friendly Telecom Customer Support Specialist to join our client’s support team in Queenstown. You will assist customers with inquiries, troubleshoot technical issues, and guide service setup, ensuring a positive experience.

The role requires patient, clear communication and the ability to log interactions accurately. You will be the primary contact for telecom services, escalating complex problems when needed and promoting relevant products.

Qualifications

• Minimum high school diploma; technical certification is a plus.
• Experience in customer service or technical support in telecom.
• Strong verbal and written communication skills.
• Patient, empathetic, and customer-centric.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve telecom issues (internet, phone, TV).
• Guide customers through service setup and equipment configuration.
• Escalate complex issues to higher-level support.
• Maintain accurate customer records and logs of interactions and resolutions.
• Educate customers on service offerings and upsell relevant products.

Skills

Customer service

Technical support

Troubleshooting

Communication skills

Multitasking

Education

High school diploma

Technical certification

Job description

Placements24 is seeking a friendly Telecom Customer Support Specialist to join our client’s support team in Queenstown. You will assist customers with inquiries, troubleshoot technical issues, and guide service setup, ensuring a positive experience.

The role requires patient, clear communication and the ability to log interactions accurately. You will be the primary contact for telecom services, escalating complex problems when needed and promoting relevant products.