Technical Writer (Hybrid) for Insurtech Documentation

60 Degrees; Stellenbosch; Hybrid; ZAR 600,000 - 660,000; Full time

Benefits offered by this job

Hybrid working model

Stellenbosch office access

Job summary

60 Degrees, a growing Insurtech software business, seeks a Technical Writer to transform complex information into clear, user-friendly documentation. You will collaborate with Product, Development, Training, Sales and Marketing to ensure accurate product information and support materials.

You will create, maintain and improve documentation across the product ecosystem, produce diagrams, workflows, and ensure consistency with documentation standards.

Qualifications

• Previous experience as a Technical Writer or in a similar role within a software development environment.
• Proven experience creating technical documentation for software products.
• Ability to provide a portfolio showcasing Technical Writing work.
• Experience reviewing, editing, and enhancing existing technical documentation.
• Experience using documentation platforms such as Confluence, Notion, or similar.
• Experience using diagramming tools such as Visio, Lucidchart, draw.io, or equivalent.
• Good understanding of the Software Development Life Cycle (SDLC) and software development principles.
• Strong proficiency in Microsoft Office.
• Excellent written communication, editing, and research skills.
• Strong stakeholder engagement and interpersonal abilities.
• Exceptional attention to detail and commitment to producing high‑quality work.
• Strong analytical and problem‑solving skills.
• Ability to quickly understand complex technical concepts and communicate them effectively to different audiences.
• Experience creating documentation that incorporates text, diagrams, workflows, and visual elements.

Responsibilities

• Developing clear, concise, and audience-appropriate technical documentation for software products.
• Collaborating with Product, Development, Training, Sales, and Marketing stakeholders to gather and validate information.
• Researching, structuring, and creating technical product documents, manuals, process guides, and operational documentation.
• Translating complex technical concepts into easy-to-understand content for technical and non-technical audiences.
• Creating user-focused product documentation that explains features, functionality, configurations, and associated business benefits.
• Developing configuration support documentation and technical manuals.
• Reviewing and refining existing documentation to ensure consistency, accuracy, and quality.
• Producing supporting visual content, including workflows, process maps, and diagrams.
• Building and maintaining a strong understanding of the organisation's products and documentation standards.

Skills

Technical Writing

Editing

Research

Stakeholder engagement

Attention to detail

Portfolio

Communication

Tools

Confluence

Notion

Visio

Lucidchart

draw.io

Microsoft Office

Job description

60 Degrees, a growing Insurtech software business, seeks a Technical Writer to transform complex information into clear, user-friendly documentation. You will collaborate with Product, Development, Training, Sales and Marketing to ensure accurate product information and support materials.

You will create, maintain and improve documentation across the product ecosystem, produce diagrams, workflows, and ensure consistency with documentation standards.