Technical Writer - Hybrid Cape Town, Impactful Product Docs

60 Degrees; Cape Town; Hybrid; ZAR 360,000 - 480,000; Full time

Job summary

Genasys is seeking a Technical Writer to create clear, concise technical documentation for our insurance software platform. You will work with Development, Product, Training and Sales & Marketing to gather requirements and produce manuals, guides, and process docs that are easy to understand.

You will collect information from SMEs, structure it, and deliver audience-focused documentation, diagrams, and workflows that support product adoption and customer success.

Qualifications

• Experience as Technical Writer in a software development environment.
• Portfolio of evidence for technical writing work.
• Experience with creating technical documents including text, diagrams, workflows and visuals.
• Experience reviewing and refining existing technical documents.

Responsibilities

• Source product information and gain an in-depth understanding of the product and documentation requirements.
• Research and gather information from subject‑matter experts, outline, organise, and develop technical product documents, manuals, and process documentation.
• Produce high-quality documentation that meets the requirements and is appropriate for the intended audience.
• Develop simple, user-friendly technical documents.
• Create audience‑appropriate user-friendly product documentation detailing the product, the features, how to use the features, and the benefits thereof.
• Create configuration support documents and manuals.

Skills

Technical writing

Software documentation

Confluence

Notion

Visio

Lucidchart

MS Office

SDLC knowledge

Tools

Confluence

Notion

Visio

Lucidchart

draw.io

Job description

Genasys is seeking a Technical Writer to create clear, concise technical documentation for our insurance software platform. You will work with Development, Product, Training and Sales & Marketing to gather requirements and produce manuals, guides, and process docs that are easy to understand.

You will collect information from SMEs, structure it, and deliver audience-focused documentation, diagrams, and workflows that support product adoption and customer success.