Graduate Technical Writer — Hybrid, Mentored in Documentation

Clickatell; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Reimbursable communications allowance

Half-day off on your birthday

Hybrid working with office hubs

Home office set-up with laptop and мон

Coaching sessions for graduates

Alumni Buddy

Job summary

Clickatell is seeking a motivated Graduate Technical Writer in Cape Town for a 2027 program from February 1 to November 30. You will collaborate with Product, Engineering and Marketing to produce user guides, onboarding materials and FAQs, while gaining hands-on experience in documentation management.

You will develop skills in information architecture, content strategy and training content, supported by mentorship and real-world projects within a global enterprise chat commerce platform.

Qualifications

• Bachelor’s degree in Technical Communication, English, Journalism, Communications, Information Systems, Computer Science, Multimedia Design, Education or related field.
• Graduated within the last two years.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Ability to learn technical concepts and explain them clearly.
• Good organisational and time-management skills.
• Comfortable using Microsoft 365 applications.

Responsibilities

• Assist in creating and maintaining customer-facing product documentation, user guides, onboarding materials, and FAQs.
• Support updating existing documentation for accuracy, consistency and usability.
• Collaborate with Product Managers, Engineers and Product Specialists to document features and workflows.
• Develop training materials, presentations, quick reference guides and internal enablement resources.
• Organise documentation repositories and ensure content follows standards and style guidelines.
• Participate in documentation planning, audits and release-related activities.
• Support content publishing across knowledge management platforms.
• Proofread and edit documentation for clarity, grammar and user experience.
• Learn and apply documentation best practices and customer-centric writing techniques.
• Contribute ideas to improve documentation processes and content effectiveness.

Education

Bachelor’s Degree in Technical Communication, English, Journalism, Communications, Information Systems, Computer Science, Multimedia Design, Education or related field

Graduated within the last two years

Strong written and verbal communication skills

Excellent attention to detail

Ability to learn technical concepts and explain them clearly

Good organisational and time‑management skills

Comfortable using Microsoft 365 applications

Tools

Microsoft 365

SharePoint

Confluence

Job description

Clickatell is seeking a motivated Graduate Technical Writer in Cape Town for a 2027 program from February 1 to November 30. You will collaborate with Product, Engineering and Marketing to produce user guides, onboarding materials and FAQs, while gaining hands-on experience in documentation management.

You will develop skills in information architecture, content strategy and training content, supported by mentorship and real-world projects within a global enterprise chat commerce platform.