Remote Technical Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Hybrid work flexibility

Medical, dental, and vision insurance

Paid time off

Job summary

The role requires strong analytical and communication skills, with the ability to work remotely and collaborate on-site when needed, plus mentoring junior staff and contributing to knowledge base development.

Qualifications

• Minimum 3 years in a technical support or systems administration role.
• In-depth knowledge of operating systems, network infrastructure, and cybersecurity principles.
• Proficiency with remote support tools, diagnostic utilities, and ticketing systems.
• Excellent analytical, problem-solving, and communication abilities.
• Ability to work effectively in a hybrid model, with some on-site presence in Nelspruit.

Responsibilities

• Provide expert troubleshooting and support for complex technical issues via phone, email, and remote access.
• Diagnose hardware, software, and network problems and develop effective solutions.
• Document technical incidents, root causes, and resolutions in the support database.
• Collaborate with engineering and product teams to identify and resolve software bugs and performance issues.
• Develop and maintain technical documentation, guides, and knowledge base articles for customers and internal teams.
• Mentor junior support staff on technical troubleshooting techniques.

Skills

Technical support

Systems administration

Networking

Cybersecurity

Remote support tools

Ticketing systems

Communication

Tools

Remote support tools

Diagnostic utilities

Ticketing systems

Job description

About the Role

Our client is searching for a skilled Remote Technical Support Specialist to join their team, offering a hybrid work arrangement. In this role, you will be instrumental in providing advanced technical assistance to clients, diagnosing complex issues, and implementing effective resolutions to ensure system integrity and customer satisfaction. You will work closely with customers to understand their technical challenges and guide them through solutions, contributing to a seamless user experience. This position demands strong analytical skills, excellent communication, and the ability to adapt to both remote and occasional in-office collaboration in Nelspruit, fostering an environment of continuous learning and technological excellence.

Key Responsibilities

• Provide expert troubleshooting and support for complex technical issues via phone, email, and remote access.
• Diagnose hardware, software, and network problems and develop effective solutions.
• Document technical incidents, root causes, and resolutions in the support database.
• Collaborate with engineering and product teams to identify and resolve software bugs and performance issues.
• Develop and maintain technical documentation, guides, and knowledge base articles for customers and internal teams.
• Mentor junior support staff on technical troubleshooting techniques.

Requirements

• Minimum 3 years of experience in a technical support or systems administration role.
• In-depth knowledge of operating systems, network infrastructure, and cybersecurity principles.
• Proficiency with remote support tools, diagnostic utilities, and ticketing systems.
• Excellent analytical, problem-solving, and critical‑thinking abilities.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work effectively in a hybrid model, with some on‑site presence required in Nelspruit.

Benefits

• Competitive salary and performance bonuses.
• Hybrid work flexibility, balancing remote and office‑based work.
• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and company holidays.
• Opportunities for professional development, including advanced technical training.