Technical Support Representative

Placements24; Komani; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Bonus potential

Career growth

Health benefits

Team environment

Hybrid work

Job summary

Placements24 is seeking a knowledgeable Technical Support Representative to join the Queenstown team in a hybrid work setup. You will assist customers with hardware and software issues, guiding them through solutions and troubleshooting steps.

The role emphasizes strong communication, problem-solving, and the ability to document interactions in a ticketing system, ensuring timely and effective resolutions for customers.

Qualifications

• Prior experience in a technical support role or IT helpdesk.
• Strong understanding of computer hardware, software, and basic networking.
• Excellent problem-solving and analytical skills.
• Clear written and verbal communication abilities.
• Ability to adapt to a hybrid work model, based in Queenstown.

Responsibilities

• Provide technical assistance and support to customers via phone, email, and chat.
• Diagnose and resolve technical hardware and software issues.
• Guide users through step-by-step solutions and troubleshooting processes.
• Escalate unresolved issues to the appropriate technical teams or specialists.
• Document all support interactions and resolutions accurately in the ticketing system.

Skills

Technical support

Hardware knowledge

Networking basics

Problem solving

Communication

Tools

Ticketing system

Job description

About the Role

Our client requires a knowledgeable and customer-oriented Technical Support Representative to join their team in Queenstown . You will be responsible for assisting customers with technical issues related to the company's products or services, providing clear and effective solutions. This role is key to ensuring customer satisfaction with our technical offerings. The ideal candidate has a knack for troubleshooting, excellent communication skills, and can effectively assist users within a hybrid work structure.

Key Responsibilities

• Provide technical assistance and support to customers via phone, email, and chat.
• Diagnose and resolve technical hardware and software issues.
• Guide users through step-by-step solutions and troubleshooting processes.
• Escalate unresolved issues to the appropriate technical teams or specialists.
• Document all support interactions and resolutions accurately in the ticketing system.

Requirements

• Previous experience in a technical support role or IT helpdesk.
• Strong understanding of computer hardware, software, and basic networking concepts.
• Excellent problem-solving and analytical skills.
• Clear and concise communication abilities, both written and verbal.
• Ability to adapt to a hybrid work model, based in Queenstown .

Benefits

• Competitive salary package with performance bonuses.
• Opportunities for technical certifications and career growth.
• Comprehensive health and wellness benefits.
• A supportive and collaborative team environment in Queenstown .
• Flexible hybrid work arrangement promoting work-life balance.