Tech Support Specialist – Hybrid (Queenstown)

Placements24; Komani; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Bonus potential

Career growth

Health benefits

Team environment

Hybrid work

Job summary

Placements24 is seeking a knowledgeable Technical Support Representative to join the Queenstown team in a hybrid work setup. You will assist customers with hardware and software issues, guiding them through solutions and troubleshooting steps.

The role emphasizes strong communication, problem-solving, and the ability to document interactions in a ticketing system, ensuring timely and effective resolutions for customers.

Qualifications

• Prior experience in a technical support role or IT helpdesk.
• Strong understanding of computer hardware, software, and basic networking.
• Excellent problem-solving and analytical skills.
• Clear written and verbal communication abilities.
• Ability to adapt to a hybrid work model, based in Queenstown.

Responsibilities

• Provide technical assistance and support to customers via phone, email, and chat.
• Diagnose and resolve technical hardware and software issues.
• Guide users through step-by-step solutions and troubleshooting processes.
• Escalate unresolved issues to the appropriate technical teams or specialists.
• Document all support interactions and resolutions accurately in the ticketing system.

Skills

Technical support

Hardware knowledge

Networking basics

Problem solving

Communication

Tools

Ticketing system

Job description

Placements24 is seeking a knowledgeable Technical Support Representative to join the Queenstown team in a hybrid work setup. You will assist customers with hardware and software issues, guiding them through solutions and troubleshooting steps.

The role emphasizes strong communication, problem-solving, and the ability to document interactions in a ticketing system, ensuring timely and effective resolutions for customers.