Technical Support Representative

Placements24; George; On-site; ZAR 201,000 - 335,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Training & development

Collaborative work environment

Employee assistance program

Wellness initiatives

Job summary

Placements24 in George, Western Cape, seeks a proactive Technical Support Representative to be the first line of assistance for customers facing hardware and software challenges. You will diagnose issues, guide users through solutions, and document incidents to improve service quality.

This full-time role offers extensive training, health benefits, and a collaborative team environment, with a focus on technical excellence and customer satisfaction in a dynamic George-based office.

Qualifications

• Previous experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, operating systems, and common software applications.
• Excellent diagnostic and problem-solving skills.
• Effective communication and active listening abilities.
• Familiarity with remote support tools.
• High school diploma or equivalent; technical certifications are a plus.

Responsibilities

• Provide technical assistance and support to customers via phone, email, and remote desktop sessions.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Guide customers through step-by-step solutions for technical problems.
• Escalate unresolved issues to the appropriate internal teams and follow up to ensure resolution.
• Maintain detailed records of customer interactions and technical issues in the support system.
• Contribute to creating and updating technical documentation and FAQs.

Skills

Strong communication

Problem-solving

Active listening

Remote support tools

Education

High school diploma

Tools

Remote desktop tools

Windows/macOS troubleshooting

Job description

About the Role

Our client is seeking a proactive and skilled Technical Support Representative to join their growing team in George . In this crucial role, you will be the first point of contact for customers facing technical challenges with our client's products and services. You will leverage your technical expertise and problem-solving skills to diagnose issues, provide solutions, and ensure customer satisfaction. This position offers a fantastic opportunity to work within a company that values technical excellence and a customer-centric approach, contributing directly to the reliability and success of our client's offerings.

Key Responsibilities

• Provide technical assistance and support to customers via phone, email, and remote desktop sessions.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Guide customers through step-by-step solutions for technical problems.
• Escalate unresolved issues to the appropriate internal teams and follow up to ensure resolution.
• Maintain detailed records of customer interactions and technical issues in the support system.
• Contribute to creating and updating technical documentation and FAQs.

Requirements

• Previous experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, operating systems, and common software applications.
• Excellent diagnostic and problem-solving skills.
• Effective communication and active listening abilities.
• Familiarity with remote support tools.
• High school diploma or equivalent; technical certifications are a plus.

Benefits

• Attractive annual salary package.
• Extensive training and development opportunities.
• Health insurance and retirement savings plan.
• A dynamic and collaborative work environment in George .
• Employee assistance program and wellness initiatives.