Remote Technical Support Engineer

Placements24; Randburg; Hybrid; ZAR 391,000 - 781,000; Full time

Benefits offered by this job

Performance bonuses

Medical, dental, and vision insurance

Paid time off

Remote-friendly work setup

Training and certifications

Job summary

Placements24 is seeking an experienced Remote Technical Support Engineer to join our fully remote engineering team, operating with Randburg as the base of operations. The role focuses on providing sophisticated technical assistance, diagnosing complex issues, and ensuring minimal disruption to customer operations.

You will work within a globally distributed team, delivering high-quality support, knowledge documentation, and training materials as part of continuous service improvements.

Qualifications

• Experience as Technical Support Engineer or similar advanced technical role.
• Strong ability to diagnose and resolve complex hardware, software, and network issues.
• Excellent communication and documentation skills.

Responsibilities

• Provide high-level technical support and problem resolution for complex customer issues.
• Diagnose, troubleshoot, and repair hardware and software malfunctions remotely.
• Document technical issues, solutions, and workarounds in the knowledge base.
• Collaborate with engineering and product teams to identify and resolve systemic issues.
• Develop and deliver technical training materials for support staff and customers.
• Mentor junior support staff and contribute to team technical expertise.

Skills

Analytical thinking

Problem solving

Remote support

Communication skills

Troubleshooting

Tools

Ticketing systems

Cloud environments

Remote access tools

Network diagnostics tools

Job description

About the Role

Our client is seeking an experienced and adept Remote Technical Support Engineer to join their fully remote engineering team, based operationally in Randburg . This role is critical for providing advanced technical assistance and troubleshooting complex issues for our customer base. You will leverage your deep technical knowledge to diagnose, resolve, and document intricate problems, ensuring minimal disruption to customer operations. This is an ideal opportunity for a skilled engineer who excels in a remote setting, thrives on solving challenging technical puzzles, and is passionate about delivering exceptional support. You will be part of a collaborative, globally distributed team that values expertise, innovation, and continuous improvement in technical service delivery.

Key Responsibilities

• Provide high-level technical support and problem resolution for complex customer issues across our product suite.
• Diagnose, troubleshoot, and repair hardware and software malfunctions remotely.
• Document technical issues, solutions, and workarounds meticulously in the support knowledge base.
• Collaborate with engineering and product teams to identify and resolve systemic issues.
• Develop and deliver technical training materials for support staff and customers.
• Mentor junior support staff and contribute to the overall technical expertise of the team.

Requirements

• Proven experience as a Technical Support Engineer or in a similar advanced technical role.
• Strong proficiency in diagnosing and resolving complex hardware, software, and network issues.
• Excellent problem-solving skills and the ability to analyze technical data effectively.
• Superior communication skills, capable of explaining complex technical concepts to various audiences.
• Experience working with remote support tools, ticketing systems, and cloud-based environments.
• A strong understanding of network protocols, operating systems, and application support.

Benefits

• Highly competitive monthly salary with significant performance-based bonuses.
• Comprehensive medical, dental, and vision insurance plans.
• Generous paid time off and flexible remote working arrangements.
• Access to advanced training and certifications to enhance technical skills.
• A dynamic and intellectually stimulating remote work environment.