Senior Technical Support Specialist - Randburg

Placements24; Randburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Remote-first culture

Professional development opportunities

Industry conference support

Job summary

Placements24 is seeking an experienced Senior Technical Support Specialist to join our client’s remote-first IT team. You will deliver advanced technical assistance, troubleshoot complex issues, and mentor junior staff, ensuring stable IT operations across the organization.

The role emphasizes thoughtful problem-solving, proactive documentation, and collaboration with management on upgrades and security. A strong background in Windows Server, Linux, virtualization, and network fundamentals is

Qualifications

• Significant proven experience as a Senior Technical Support Specialist or similar advanced IT support role.
• In-depth knowledge of operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, DHCP), and security principles.
• Expertise in troubleshooting complex hardware and software issues.
• Experience with virtualization technologies (e.g., VMware, Hyper‑V) is highly desirable.
• Strong analytical and problem-solving skills with the ability to think critically under pressure.
• Excellent communication and interpersonal skills for interacting with users at all levels.
• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.

Responsibilities

• Provide expert-level technical support to end-users, addressing complex hardware, software, and network issues remotely.
• Diagnose and resolve challenging technical problems, ensuring minimal disruption to operations.
• Develop and implement solutions to recurring technical issues, improving system reliability.
• Mentor and guide junior technical support staff, fostering their development.
• Create and maintain comprehensive technical documentation, including guides and knowledge base articles.
• Proactively monitor IT systems for performance issues and potential threats.
• Collaborate with IT management and other teams on system upgrades and new technology implementations.
• Manage and prioritize support tickets, ensuring timely resolution according to SLAs.
• Stay abreast of emerging technologies and industry best practices.
• Contribute to the strategic planning and improvement of IT support services.

Skills

Windows Server

Linux

Networking

Troubleshooting

Virtualization

Communication

Remote work

Problem solving

Education

Bachelor's degree

MCSE

CCNA

ITIL Expert

Tools

VMware

Hyper-V

Ticketing systems

Knowledge base systems

Job description

About the Role

Our client is seeking an experienced and highly skilled Senior Technical Support Specialist to join their team, offering a fully remote work arrangement. This pivotal role involves providing advanced technical assistance, resolving complex issues, and contributing to the overall IT infrastructure stability for our client. You will leverage your deep technical knowledge to support users, troubleshoot sophisticated problems, and mentor junior support staff. The ideal candidate possesses exceptional analytical abilities, advanced problem-solving skills, and a proven track record in complex technical environments. This is an exceptional opportunity to advance your career in a remote-first setting with a company that values expertise and innovation. You will be a key contributor to ensuring seamless technological operations across the organization. The team environment is highly collaborative, supportive, and focused on continuous improvement.

Key Responsibilities

• Provide expert-level technical support to end-users, addressing complex hardware, software, and network issues remotely.
• Diagnose and resolve challenging technical problems, ensuring minimal disruption to operations.
• Develop and implement solutions to recurring technical issues, improving system reliability.
• Mentor and guide junior technical support staff, fostering their development.
• Create and maintain comprehensive technical documentation, including guides, procedures, and knowledge base articles.
• Proactively monitor IT systems for performance issues and potential threats.
• Collaborate with IT management and other teams on system upgrades and new technology implementations.
• Manage and prioritize support tickets, ensuring timely resolution according to SLAs.
• Stay abreast of emerging technologies and industry best practices.
• Contribute to the strategic planning and improvement of IT support services.

Requirements

• Significant proven experience as a Senior Technical Support Specialist or in a similar advanced IT support role.
• In-depth knowledge of operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, DHCP), and security principles.
• Expertise in troubleshooting complex hardware and software issues.
• Experience with virtualization technologies (e.g., VMware, Hyper‑V) is highly desirable.
• Strong analytical and problem‑solving skills, with the ability to think critically under pressure.
• Excellent communication and interpersonal skills, capable of effectively interacting with users at all levels.
• Relevant advanced IT certifications (e.g., MCSE, CCNA, ITIL Expert) are strongly preferred.
• Ability to work autonomously and manage workload effectively in a remote environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A proactive and forward‑thinking approach to IT support and system enhancement.

Benefits

• Our client offers a highly competitive salary and a comprehensive benefits package, including excellent medical aid, life insurance, and a robust retirement fund.
• Employees benefit from significant opportunities for professional development, including funding for advanced certifications, training programs, and attendance at industry conferences.
• This role provides the full flexibility of remote work.
• Our client fosters a strong, collaborative remote team culture and offers clear career progression pathways.
• Performance‑based bonuses and recognition programs are in place.