Technical Support Agent - Remote

Placements24

Centurion

Hybrid

ZAR 180,000 - 320,000

Full time

2 days ago

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Benefits offered by this job

Annual performance incentives

Medical aid

Remote work

Professional development

Access to cutting-edge tools

Job summary

Placements24 is seeking a technically proficient Technical Support Agent to join a fully remote team, supporting users in Centurion and nationwide. You will resolve issues, guide product usage, and ensure service continuity from a remote setup.

The role requires strong communication, OS and networking knowledge, and experience with remote support tools and CRM systems. Certifications such as CompTIA A+ or Network+ are advantageous, and a customer-focused attitude is essential.

Qualifications

Proven experience in a technical support role, preferably remote.
Strong understanding of operating systems, networking concepts, and common software applications.
Excellent analytical and problem-solving skills with a methodical approach.
Ability to explain technical concepts clearly to non-technical users.
Experience using remote support tools and CRM systems.
Relevant technical certifications (e.g., CompTIA A+, Network+) are highly advantageous.

Responsibilities

Provide advanced technical support and troubleshooting for software and hardware issues via remote channels.
Diagnose, replicate, and resolve complex technical problems reported by customers.
Document technical solutions and create knowledge base articles for common issues.
Escalate unresolved issues to senior technical staff or development teams with detailed reports.
Educate customers on best practices for utilizing products and services effectively.
Monitor support queues and respond to customer tickets within defined service level agreements.

Skills

Technical support experience

Operating systems

Networking concepts

Analytical problem solving

Clear technical communication

Remote support tools

CRM systems

Certifications (CompTIA A+, Network+)

Tools

CRM systems

Remote desktop tools

Job description

Our client is seeking a technically proficient and customer-focused Technical Support Agent to join their fully remote team, supporting users in the Centurion area and nationwide. You will be instrumental in resolving technical issues, guiding customers through product usage, and ensuring seamless operation of our client's services. This role requires a blend of technical expertise, strong communication skills, and a commitment to delivering an exceptional support experience from a remote setup. You will be part of a collaborative and forward-thinking team dedicated to empowering users through effective technical assistance.

Key Responsibilities

Provide advanced technical support and troubleshooting for software and hardware issues via remote channels.
Diagnose, replicate, and resolve complex technical problems reported by customers.
Document technical solutions and create knowledge base articles for common issues.
Escalate unresolved issues to senior technical staff or development teams with detailed reports.
Educate customers on best practices for utilizing products and services effectively.
Monitor support queues and respond to customer tickets within defined service level agreements.

Requirements

Proven experience in a technical support role, preferably in a remote capacity.
Strong understanding of operating systems, networking concepts, and common software applications.
Excellent analytical and problem-solving skills with a methodical approach.
Ability to explain technical concepts clearly to non-technical users.
Experience using remote support tools and CRM systems.
Relevant technical certifications (e.g., CompTIA A+, Network+) are highly advantageous.

Benefits