Technical Support Agent

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Remote work

Certifications

Training opportunities

Job summary

Placements24's client in Centurion is seeking a highly capable Technical Support Agent to provide expert technical assistance and troubleshooting, ensuring smooth operation of services. You will diagnose and resolve complex issues, acting as the liaison between customers and development teams.

This fully remote role offers flexibility to work from anywhere within South Africa, with access to cutting-edge tools, ongoing training, and health insurance as part of the benefits package.

Qualifications

• Minimum 2 years of experience in technical support or a similar IT role.
• Strong understanding of computer systems, networks and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in remote support tools and ticketing systems.
• Ability to explain technical concepts to non-technical users effectively.

Responsibilities

• Diagnose and resolve technical hardware and software issues for customers.
• Guide users through step-by-step solutions for technical problems.
• Install, configure, and maintain customer equipment and software.
• Document technical issues and resolutions in the support system.
• Provide feedback to product development on recurring issues.

Skills

Technical support

IT experience

Troubleshooting

Remote support

Ticketing systems

Communication

Tools

Remote desktop

Job description

About the Role

Our client seeks a skilled Technical Support Agent to join their esteemed team in Centurion. This role is vital for providing expert technical assistance and troubleshooting to customers, ensuring the smooth operation of their services. You will work closely with customers to diagnose and resolve complex technical issues, acting as a key liaison between the customer and the technical development teams. This is a remote role, offering flexibility and the opportunity to work from anywhere within the specified region.

Key Responsibilities

• Diagnose and resolve technical hardware and software issues for customers.
• Guide users through step-by-step solutions for technical problems.
• Install, configure, and maintain customer equipment and software.
• Document technical issues and resolutions meticulously in the support system.
• Provide clear and concise feedback to the product development team regarding recurring technical issues.

Requirements

• Minimum of 2 years of experience in technical support or a similar IT role.
• Strong understanding of computer systems, networks, and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in remote support tools and ticketing systems.
• Ability to explain technical concepts to non-technical users effectively.

Benefits

• Competitive salary, commensurate with experience.
• Fully remote work environment .
• Access to cutting-edge technology and tools.
• Opportunities for certifications and ongoing training.
• Health insurance and other standard benefits.