Technical Operations Manager: Networking & Observability

NTT Ltd.; Cape Town; In loco; ZAR 1.000.000 - 1.400.000; Tempo pieno

Descrizione del lavoro

NTT DATA in Cape Town seeks an experienced Technical Operations Manager to lead network operations, observability, and service delivery for enterprise clients. You will oversee a team of engineers, manage incidents, and drive continuous improvement in automation and governance.

The role requires strong ITIL knowledge, Cisco/NETSCOUT observability experience, and a track record of delivering high-quality MSP services. On-site in South Africa with collaboration across vendor and client teams.

Competenze

• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, Engineering, or equivalent experience.
• ITIL v4 Foundation (minimum).
• ITIL Managing Professional (Advantageous).

Mansioni

• Provide operational leadership for network operations, observability, and performance monitoring services.
• Ensure delivery of managed services per SLAs/OLAs and maintain 24x7 support.
• Lead incident management, changes, and problem management activities.
• Drive continual service improvement through automation and standardization.
• Engage with customers and stakeholders to align services with business objectives.
• Prepare and present service reports, KPIs, and improvement plans.

Conoscenze

Operational Leadership

Incident Management

Service Delivery

Automation

Stakeholder Engagement

Formazione

Bachelor’s degree in IT, CS, Telecoms, Engineering, or equivalent

ITIL v4 Foundation

ITIL Managing Professional (Advantageous)

Strumenti

NETSCOUT nGeniusONE

Prometheus

Grafana

Python

Ansible

Descrizione del lavoro

NTT DATA in Cape Town seeks an experienced Technical Operations Manager to lead network operations, observability, and service delivery for enterprise clients. You will oversee a team of engineers, manage incidents, and drive continuous improvement in automation and governance.

The role requires strong ITIL knowledge, Cisco/NETSCOUT observability experience, and a track record of delivering high-quality MSP services. On-site in South Africa with collaboration across vendor and client teams.