Technical Inside Sales Specialist (SAP & CRM)

Manpower Group; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Manpower Group South Africa is seeking a customer-focused sales professional with technical sales experience to support continued sales and customer service. You will handle product queries, quotations, orders and delivery, and work with SAP and ZOHO CRM to keep data accurate.

The role requires Matric, at least 2 years in technical sales, fluent English and Afrikaans, and the ability to work under pressure, prioritise tasks and build strong client relationships within a dynamic branch

Qualifications

• Matric / Grade 12 is required.
• Minimum 2 years' experience in a technical sales environment.
• Experience with SAP and ZOHO CRM is required.
• Excellent English and Afrikaans verbal and written communication.
• Strong customer service and relationship-building skills.
• Ability to work under pressure and manage multiple priorities.
• Willingness to work overtime when required.
• Experience in internal/counter sales is advantageous.

Responsibilities

• Liaise with customers telephonically, via digital platforms and across the counter.
• Respond promptly and professionally to customer enquiries from e-platforms.
• Conduct daily cold calling and identify new sales opportunities.
• Maintain and update the customer database and CRM records.
• Prepare and process quotations, orders, pricing and customer information.
• Follow up on outstanding quotations and open orders to close sales.
• Identify opportunities to promote products, solutions and services.
• Capture and process customer orders on SAP.
• Liaise with Stores to ensure orders are dispatched timeously.
• Provide sales support and marketing material to customers and the External Sales team.
• Conduct product demonstrations in the training/demo area.
• Provide basic technical product support and escalate complex queries.
• Communicate with Production regarding lead times.
• Encourage customers to register on company systems and submit required docs.
• Maintain accurate customer information across SAP and ZOHO.
• Prepare and maintain daily sales and operational reports.
• Assist training team with manuals and materials.
• Assist with customer visits alongside the External Sales team.
• Support trade shows, exhibitions, product launches, open days, stock takes and customer functions.
• Ensure demo/training areas remain neat and presentable.
• Attend daily branch meetings and discuss sales, operational and customer matters.
• Build and maintain strong customer relationships and deliver excellent service.
• Handle queries and follow-ups within appropriate timeframes.
• Assist with general/ad-hoc branch duties and adhere to company policies.

Skills

Customer service

Communication skills

Organisational skills

Time management

Team player

Attention to detail

Education

Matric / Grade 12

Tools

SAP

ZOHO CRM

MS Office

Job description

Manpower Group South Africa is seeking a customer-focused sales professional with technical sales experience to support continued sales and customer service. You will handle product queries, quotations, orders and delivery, and work with SAP and ZOHO CRM to keep data accurate.

The role requires Matric, at least 2 years in technical sales, fluent English and Afrikaans, and the ability to work under pressure, prioritise tasks and build strong client relationships within a dynamic branch