Technical Field Consultant: Installers Network & Support

First Point Group; Mpumalanga; On-site; ZAR 240,000 - 320,000; Full time

Job summary

First Point Group seeks a Technical Sales Consultant based in Nelspruit to oversee and grow the installer network across Mpumalanga. The role is field-focused, requiring regular travel and overnight stays as the territory extends to Lydenburg, Dullstroom, and surrounding areas.

Although titled sales, this is a technical account management position. You will provide hands-on troubleshooting, on-site product training and escalation support, with CRM logging and weekly reporting.

Qualifications

• Matric is non-negotiable; a copy of your certificate may be requested.
• Technical diploma or N4 in Electrical/Electronic Engineering is advantageous.
• Minimum of 3 years in a technical sales, field support or field technician role, preferably in access automation or electronic security.
• Hands-on experience with gate motors, garage door operators, access control, intercoms or related products advantageous.
• Strong troubleshooting and problem-solving ability.
• Valid driver’s licence and own reliable vehicle, with willingness to travel long distances and stay overnight when needed.
• Based in, or willing to relocate to, Nelspruit/Mbombela.
• Stable internet connection for VoIP, remote meetings and CRM use.
• Fluent in English; any additional South African language a plus.

Responsibilities

• Manage and grow the installer network across Mpumalanga.
• Travel extensively across towns like Lydenburg and Dullstroom; overnight stays as needed.
• Provide on-site technical support, troubleshooting and product training to installers.
• Log all interactions in CRM and submit weekly reports on visits and market trends.
• Collaborate with central operations to coordinate bookings and day-to-day activity.

Education

Matric (non-negotiable)

Technical diploma or N4 in Electrical/Electronic Engineering advantageous

Job description

First Point Group seeks a Technical Sales Consultant based in Nelspruit to oversee and grow the installer network across Mpumalanga. The role is field-focused, requiring regular travel and overnight stays as the territory extends to Lydenburg, Dullstroom, and surrounding areas.

Although titled sales, this is a technical account management position. You will provide hands-on troubleshooting, on-site product training and escalation support, with CRM logging and weekly reporting.