Customer Success Advocate - Technical Solutions

Placements24; East London; Híbrido; ZAR 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Medical aid and retirement benefits

Professional development

Dynamic work environment in EastLondon

Generous paid time off

Ongoing training and certifications

Employee assistance program

Team building events

Descripción de la vacante

Placements24 is seeking a Customer Success Advocate in East London, Eastern Cape. You will onboard clients, provide technical guidance, and foster strong relationships to ensure long-term satisfaction and retention.

The role requires clear communication, a solid technical foundation, and a customer-centric mindset. You will help clients maximize product value, monitor health metrics, and coordinate with internal teams to resolve issues.

Formación

• Minimum 3 years in customer success, technical support, or a client-facing technical role.
• Strong understanding of software applications and digital solutions.
• Excellent communication, presentation, and interpersonal skills.
• Ability to explain technical concepts clearly to diverse audiences.
• Experience with CRM software and support ticketing systems.

Responsabilidades

• Onboard new clients, guiding them through implementation and setup of technical solutions.
• Provide proactive technical support and guidance to maximize product value.
• Build and maintain strong, trusted relationships with assigned clients.
• Understand client goals and help them achieve success using our solutions.
• Identify and address potential client issues before they escalate.
• Conduct regular check-ins and performance reviews with clients.
• Troubleshoot technical challenges and coordinate with internal technical teams for resolution.
• Educate clients on new features and best practices.
• Gather client feedback and relay to product/engineering teams for improvements.
• Monitor client health and adoption metrics, reporting on KPIs.

Conocimientos

Customer success

Communication

Problem solving

Time management

Team collaboration

Educación

Bachelor's degree

Herramientas

CRM software

Support ticketing systems

Descripción del empleo

About the Role

Our client, a rapidly growing innovator in the digital services sector, is seeking a dedicated and technically proficient Customer Success Advocate to join their team in East London, Eastern Cape . This role focuses on ensuring clients achieve their desired outcomes through effective utilization of our client's technical solutions. You will be responsible for onboarding clients, providing ongoing technical guidance, and fostering strong relationships to ensure long‑term satisfaction and retention. The ideal candidate possesses excellent communication skills, a strong understanding of technical concepts, and a passion for helping customers succeed. This is an exceptional opportunity to join a forward‑thinking company and make a tangible impact on client success within the vibrant city of East London.

Key Responsibilities

• Onboard new clients, guiding them through the implementation and setup of technical solutions.
• Provide proactive technical support and guidance to ensure clients maximize product value.
• Build and maintain strong, trusted relationships with assigned clients.
• Understand client goals and objectives, and help them achieve success using our solutions.
• Identify and address potential client issues or concerns before they escal
• Conduct regular check‑ins and performance reviews with clients.
• Troubleshoot technical challenges and coordinate with internal technical teams for resolution.
• Educate clients on new features and best practices.
• Gather client feedback and relay it to product and engineering teams for improvements.
• Monitor client health and adoption metrics, reporting on key performance indicators.

Requirements

• Minimum of 3 years of experience in customer success, technical support, or a client‑facing technical role.
• Strong understanding of software applications and digital solutions.
• Excellent communication, presentation, and interpersonal skills.
• Ability to explain technical concepts clearly and effectively to diverse audiences.
• Proven ability to manage multiple client accounts and prioritize tasks.
• Experience with CRM software and support ticketing systems.
• Bachelor's degree in a relevant field or equivalent practical experience.
• Proactive problem‑solver with a customer‑centric mindset.
• Ability to work independently and collaboratively within a team.
• Must be based in or able to commute to East London, Eastern Cape .

Benefits

• Competitive salary and potential for performance‑based bonuses.
• Comprehensive medical aid and retirement benefits.
• Excellent opportunities for professional development and career growth.
• A dynamic and supportive work environment in East London, Eastern Cape .
• Generous paid time off.
• Access to ongoing training and industry certifications.
• Employee assistance program for well‑being.
• Company‑sponsored social events and team‑building activities.