Technical Coordinator - East Rand

Fidelity Services Group; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Services Group in Benoni, South Africa, is looking for a Technical Coordinator to co-ordinate all technical service and small installation work from an administrative viewpoint, ensuring accurate scheduling, quoting, and invoicing.

You will manage client and technician schedules, communicate timelines, handle stock coordination for repairs, prepare paperwork for invoicing, and assist with complaints to keep customers informed.

Qualifications

• Matric or equivalent
• Minimum 3 years administration and customer service experience
• Financial terms understanding
• Computer Literate (MS Office, Outlook)
• Typing speed of 50+ wpm
• Basic Project understanding
• SAP or equivalent financial system literate
• Fusion or equivalent incident management system – literate and process understanding

Responsibilities

• Schedule jobs with clients and technicians (Internal and external)
• Verbal and written communication to customers on service/project timelines
• Schedule Technician’s work daily and keep customers informed
• Coordinating of stock for repairs on customer sites fast and efficiently
• Service quotations with parts and labour for repair requirements ensure customer Purchase order has been received before work commences
• Requoting customers for variances on work where required
• Record the Technicians daily whereabouts and take corrective measures should the technicians work schedule need to be amended and communicate to the customers of expected delays
• Preparation of paperwork to facilitate invoicing to customers
• Assist with any problems or complaints
• Customer reporting on a weekly or monthly basis to keep customers up to date on the activities on their premises

Skills

Administrative experience

Customer service

Typing 50 wpm+

Time management

Planning

Communication

Basic project understanding

Education

Matric or equivalent

Tools

MS Office

Outlook

SAP

Fusion / incident management system

Job description

Vacancy: Technical Coordinat

Overall Purpose of the Job: To co-ordinate all technical service / small installation work from an administrative perspective to facilitate accurate and efficient service delivery and accurate administrative processing to invoicing. Revised and accurate service variances and quoting, highly efficient communication to customers internal and external to keep customers up to date with scheduling and timelines verbally and written. Professional communication and timeous communication as well as extreme due diligence on following up with customers and handling complaints and service/installation work fast and efficiently is a prerequisite.

Minimum Requirements

• Matric or equivalent
• Minimum 3 years administration and customer service experience
• Financial terms understanding
• Computer Literate (MS Office, Outlook)
• Typing speed of 50+ wpm
• Basic Project understanding
• SAP or equivalent financial system literate
• Fusion or equivalent incident management system – literate and process understanding

Job Specification

• Schedule jobs with clients and technicians (Internal and external)
• Verbal and written communication to customers on service/project timelines
• Schedule Technician’s work daily and keep customers informed
• Coordinating of stock for repairs on customer sites fast and efficiently
• Service quotations with parts and labour for repair requirements ensure customer Purchase order has been received before work commences.
• Requoting customers for variances on work where required
• Record the Technicians daily whereabouts and take corrective measures should the technicians work schedule need to be amended and communicate to the customers of expected delays.
• Preparation of paperwork to facilitate invoicing to customers
• Assist with any problems or complaints
• Customer reporting on a weekly or monthly basis to keep customers up to date on the activities on their premises.

Behavioural Competencies

• Customer Service orientated Excellent Time management
• Team player
• Technical / functional skills
• Timely decision making
• Planning