Service Operations Coordinator

Watershed Consulting; Gauteng; On-site; ZAR 264,000 - 316,000; Full time

Benefits offered by this job

Medical Aid Contribution

Provident Fund

13th Cheque

Discretionary Performance Bonus

Job summary

Watershed Consulting in Roodepoort is seeking a Service Operations Coordinator to manage scheduling, invoicing, stock reconciliation, and client communication within the Service Department. You will liaise daily with clients, Technical Staff, Technicians, and Senior Management to ensure efficient service delivery.

The role requires Matric, 5 years in a similar role with invoicing experience, strong MS Office/Excel skills, and familiarity with CRM systems such as Microsoft Dynamics.

Qualifications

• Matric Certificate
• 5 years’ experience in similar role
• Relevant financial experience related to invoicing
• Relevant client service experience
• Stock management experience
• Excellent communications skills
• MS Office with good Excel skills
• Experience working on CRM system preferably Microsoft Dynamics
• Clear criminal and credit record
• Position based in Roodepoort

Responsibilities

• Monitor online service platforms daily, allocate tickets, and schedule maintenance or installation calls efficiently.
• Prepare quotations and process daily invoicing for all completed service work.
• Manage technical staff stock usage by conducting regular reconciliations, identifying variances, and resolving discrepancies.
• Maintain consistent, professional communication with clients regarding service updates, scheduling, and queries.
• Handle incoming client requests for additional services and plan technician allocation accordingly.
• Assist with planning and coordinating special projects, ensuring alignment with project timelines and resource requirements.

Skills

Scheduling

Invoicing

Stock reconciliation

Client communication

Project scheduling

Resource planning

CRM usage

Education

Matric Certificate

Tools

MS Office

Excel

Microsoft Dynamics CRM

Job description

Service Operations Coordinator

Overview: The incumbent’s main responsibilities include scheduling, invoicing and stock recon. She will work within the Service Department where they liaise daily with clients, Technical Staff, Technician and Senior Management.

Duties:

• Service Ticket Management — Monitor online service platforms daily, allocate tickets, and schedule maintenance or installation calls efficiently.
• Quotations & Invoicing — Prepare quotations and process daily invoicing for all completed service work.
• Stock Reconciliation — Manage technical staff stock usage by conducting regular reconciliations, identifying variances, and resolving discrepancies.
• Client Communication — Maintain consistent, professional communication with clients regarding service updates, scheduling, and queries.
• Ad Hoc Service Requests — Handle incoming client requests for additional services and plan technician allocation accordingly.
• Project Scheduling Support — Assist with planning and coordinating special projects, ensuring alignment with project timelines and resource requirements.

Requirements:

• Matric Certificate
• 5 years’ experience in similar role
• Relevant financial experience related to invoicing
• Relevant client service experience
• Stock management experience
• Excellent Communication skills
• MS Office with good Excel skills
• Experience working on CRM system preferably Microsoft Dynamics
• Clear criminal and credit record
• Position based in Roodepoort

Remuneration:

• Basic Salary: R26 000 negotiable depending on experience
• Medical Aid Contribution
• Provident Fund
• 13th Cheque in Birthday Month
• Discretionary Performance Bonus in December

Skillset Required: Scheduling, Invoicing, Stock Reconciliation, Service Ticket Management, Quotations, Client Communication, Project Scheduling, Project Coordination, Stock Management, Client Service, Communication Skills, MS Office, Excel, CRM, Microsoft Dynamics, Variance Analysis, Resource Planning, Discrepancy Resolution