Technical Manager

Daisy Business Solutions; Gqeberha; On-site; ZAR 279,000 - 446,400; Full time

Job summary

A leading office automation company in Gqeberha is seeking a skilled Technical Manager to lead technicians and manage technical services effectively. The role involves overseeing installations, ensuring customer satisfaction, and providing training to staff. Candidates should have at least a Grade 12 education, management experience, and proficiency in basic networking and relevant office applications. This is a unique opportunity to be part of a dynamic team focused on delivering top-notch service in telecommunications and security solutions.

Qualifications

• Minimum Grade 12 is required for application.
• Experience in a Management capacity is advantageous.
• Familiarity with networking and Microsoft Office is needed.

Responsibilities

• Supervise and lead team of technicians providing technical support.
• Manage the scheduling of installations and workflow.
• Attend to customer complaints and resolve issues effectively.

Skills

Management experience

Basic networking experience

Microsoft Office knowledge

Experience with Yeastar, Samsung or Panasonic PABX

Basic Mikrotik knowledge

English and Afrikaans communication

Education

Minimum Grade 12

Job description

POSITION: TECHNICAL MANAGER

AREA: PORT ELIZABETH

A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven.

SKILLS AND QUALIFICATIONS:

• Minimum Grade 12
• Experience in a Management capacity advantageous
• Basic networking experience
• Basic Microsoft office knowledge
• Yeastar, Samsung or Panasonic PABX experience
• Basic Mikrotik knowledge advantageous

• Certified in Hikvsion Advantageous

• Must be able to build site solutions i.e. complete site survey’s
• Flexible travel and office hours
• Valid Driver’s license
• Ability to speak English and Afrikaans advantageous with clear oral and written skills

STAFF MANAGEMENT:

• Management of technicians
• Scheduling of the set-up and installations
• Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them.
• Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place.
• Train technicians or arrange for training on new products or product updates.
• Set goals for performance deadlines in ways that comply with the company's vision.
• Utilise KPI metrics to help guide team performance through coaching.

CUSTOMER SERVICE

• Attend to customer complaints and resolve or escape issues accordingly and when necessary, recommend system improvements and/or replacements.
• Drive effective customer service and ensure quality of service is standardised across all technicians
• Create and maintain all relevant records, files and documentation required for seamless customer service
• Set up customer training after installations where necessary.
• Measure, monitor and maintain customer service and satisfaction.