Technical administrator and planner

Perfect Placement Recruitment; Johannesburg; On-site; ZAR 253,890 - 304,110; Full time

Job summary

Perfect Placement Recruitment is hiring a Technical Administrator and Planner in Johannesburg. The role involves liaising with sales for new machine installations, ensuring ongoing communication with customers, and managing relevant documentation and processes. Candidates must have a Matric qualification and experience in maintenance planning, with strong organizational and communication skills. Proficiency in Microsoft Office and experience with planning systems are essential. This position offers a dynamic work environment focused on customer satisfaction and operational efficiency.

Qualifications

• Experience as maintenance planner is essential.
• Strong organizational abilities with attention to detail.
• Must have excellent verbal and written communication skills.

Responsibilities

• Liaise with sales and ensure job details are collected accurately.
• Maintain communication with customers and team leaders throughout installation.
• Coordinate equipment deliveries and ensure CMMS updates.
• Assist in administration of service contracts and quality management documentation.
• Manage customer complaints and feedback effectively.

Skills

Organization skills

Detail oriented

Customer focused

Communication skills

Initiative

Proficient with Microsoft Office

Experience with computerized planning system

Knowledge of Microsoft Dynamics NAV

Education

Matric

Job description

Job Title

Technical Administrator and Planner

Location

Johannesburg, City Deep

Salary

R25 000.00 per month

Job Duties

• Liaise with sales on new machine installations happening in future to raise jobs and collect all info about the job.
• Remain in communication with the customer, team leaders and techs about the details throughout the process of installation until sign-off. Assist to drive the progress until signed off.
• Coordinate the delivery of equipment to the customer in conjunction with the shipping department.
• Ensure that the CMMS system is continually updated with all relevant information.
• Check sign-off documents and communicate to relevant sales and financial personnel.
• Establish machine folder and populate with all relevant information. Add to FMS System.
• Update relevant details of critical spare parts onto scheduled maintenance and determine requirements from customer to be quoted.

Warranty Obligations

• Collect info about warranty periods, log info and communicate internally and to the customer.
• Follow up on warranty claims from suppliers until completion.

Service and Maintenance

• Updated communication regarding progress, spares updates and additional info on all jobs.
• Scheduling of jobs in conjunction with techs and team leaders.
• Communication of scheduling including updates and changes to customers.
• Ensure all documentation is included and correct before closing jobs and communicate requirements with relevant technicians and service providers.
• Work with Team leaders and techs to set recurring jobs on calendars to ensure an even spread throughout the year accommodating for specific seasonality.

Service Contracts

• Assist Service manager with setting up and administration of contracts.
• Assist to update Quality Management documentation.

Administration and General Management

• Update calendar with leave details.
• Update all issue lists and checklists as needed.
• Arrangement for vehicles maintenance and repairs.
• Manage the process of purchasing new vehicles.
• Assist Service manager with training arrangements.
• Assist with onboarding of new technicians.
• Assist Team leaders, technicians and service manager with general admin and communication with suppliers as needed.
• Update the CMMS with relevant info as required.
• Manage ordering and issuing of PPE.
• Cleaner arrangements as needed.
• Manage vehicle fines.

Customer Relations

• Periodic formal feedback forms management and data collection & consolidation.
• Assist Service manager with the process and communication of customer complaints.

Warehouse and Workshop Equipment Scheduled Maintenance

• Pressure vessel
• Forklift, pallet jacks and lifting equipment maintenance and load tests
• Calibrations
• Generator servicing and repairs
• Renting and purchasing of equipment

Requirements

• Matric
• Experience as maintenance planner
• Extremely well organized
• Detail oriented
• Customer focused
• Good verbal and written communication skills
• Proficient with Microsoft office
• Experience with a computerized planning system
• Able to take initiative
• Knowledge of Microsoft Dynamics NAV is beneficial