Technical Coordinator

The Key Recruitment Group; Cape Town; On-site; ZAR 142,000 - 193,000; Full time

Benefits offered by this job

Stable, long-term opportunity

Supportive team environment

Growth opportunities

Job summary

The Key Recruitment Group is seeking a Technical Coordinator for its Paarden Eiland, Cape Town office. This role supports the service department by scheduling technicians, recording job details, and maintaining clear customer communication.

You will oversee documentation from booking through invoicing, ensuring accuracy and timely updates in a busy environment with growth opportunities within the department.

Qualifications

• Grade 12 (Matric) is required.
• Experience in administration, service coordination, logistics coordination, or a similar role.
• Excellent organisational and time management skills.
• Strong attention to detail and a high level of accuracy.
• Confident communicator with strong customer service skills.
• Proficient in Microsoft Office, especially Outlook and Excel.
• Ability to manage multiple priorities and work under pressure.
• Reliable, accountable, and proactive.
• Experience in a technical, service, workshop, logistics, or operations environment will be advantageous.

Responsibilities

• Schedule and coordinate daily technician appointments and service calls.
• Allocate jobs and ensure all job information is captured accurately.
• Track jobs from initial booking through to completion and invoicing.
• Liaise with customers regarding appointments, updates, and service requirements.
• Maintain accurate job records, reports, and service documentation.
• Monitor outstanding jobs and proactively resolve delays or bottlenecks.
• Coordinate workshop repairs and equipment movements.
• Assist with technician administration, timesheets, and reporting.
• Support the technical team with general operational and administrative requirements.
• Produce regular reports on job status, technician activity, and service performance.

Skills

Organisational skills

Attention to detail

Customer service

Communication

Multitasking

Proactive

Education

Matric / Grade 12

Tools

Microsoft Excel

Microsoft Outlook

MS Office

Job description

Technical Coordinator

Paarden Eiland, Cape Town | Full-Time | Office-Based

About Our Client

Our client is a leading supplier and service provider of professional foodservice equipment. They pride themselves on delivering excellent service to their customers and are looking for an organised, detail-focused Technical Coordinator to support their technical operations team.

About the Role

This is an administrative and coordination role at the heart of our service department. You will be responsible for ensuring technicians are properly scheduled, jobs are accurately recorded, customer communication is maintained, and all administration is completed correctly from booking through to invoicing.

This role would suit someone who enjoys structure, thrives in a busy environment, and takes pride in keeping processes organised and running smoothly.

Key Responsibilities

• Schedule and coordinate daily technician appointments and service calls.
• Allocate jobs and ensure all job information is captured accurately.
• Track jobs from initial booking through to completion and invoicing.
• Liaise with customers regarding appointments, updates, and service requirements.
• Maintain accurate job records, reports, and service documentation.
• Monitor outstanding jobs and proactively resolve delays or bottlenecks.
• Coordinate workshop repairs and equipment movements.
• Assist with technician administration, timesheets, and reporting.
• Support the technical team with general operational and administrative requirements.
• Produce regular reports on job status, technician activity, and service performance.

Requirements

• Grade 12 (Matric).
• Previous experience in administration, service coordination, logistics coordination, or a similar role.
• Excellent organisational and time management skills.
• Strong attention to detail and a high level of accuracy.
• Confident communicator with strong customer service skills.
• Proficient in Microsoft Office, particularly Outlook and Excel.
• Ability to manage multiple priorities and work under pressure.
• Reliable, accountable, and proactive.
• Experience in a technical, service, workshop, logistics, or operations environment will be advantageous.

What They Are Looking For

• Highly organised
• Detail-oriented
• Strong with administration and paperwork
• Comfortable dealing with customers and technicians
• Able to identify problems early and follow them through to resolution
• Someone who takes ownership and doesn't let tasks fall through the cracks

What They Offer

• A salary of approximately R15,000 per month
• Stable, long-term opportunity
• Supportive team environment
• Opportunity to grow with the business as the department expands