Tech Operations & Service Scheduler

The Key Recruitment Group; Cape Town; On-site; ZAR 142,000 - 193,000; Full time

Benefits offered by this job

Stable, long-term opportunity

Supportive team environment

Growth opportunities

Job summary

The Key Recruitment Group is seeking a Technical Coordinator for its Paarden Eiland, Cape Town office. This role supports the service department by scheduling technicians, recording job details, and maintaining clear customer communication.

You will oversee documentation from booking through invoicing, ensuring accuracy and timely updates in a busy environment with growth opportunities within the department.

Qualifications

• Grade 12 (Matric) is required.
• Experience in administration, service coordination, logistics coordination, or a similar role.
• Excellent organisational and time management skills.
• Strong attention to detail and a high level of accuracy.
• Confident communicator with strong customer service skills.
• Proficient in Microsoft Office, especially Outlook and Excel.
• Ability to manage multiple priorities and work under pressure.
• Reliable, accountable, and proactive.
• Experience in a technical, service, workshop, logistics, or operations environment will be advantageous.

Responsibilities

• Schedule and coordinate daily technician appointments and service calls.
• Allocate jobs and ensure all job information is captured accurately.
• Track jobs from initial booking through to completion and invoicing.
• Liaise with customers regarding appointments, updates, and service requirements.
• Maintain accurate job records, reports, and service documentation.
• Monitor outstanding jobs and proactively resolve delays or bottlenecks.
• Coordinate workshop repairs and equipment movements.
• Assist with technician administration, timesheets, and reporting.
• Support the technical team with general operational and administrative requirements.
• Produce regular reports on job status, technician activity, and service performance.

Skills

Organisational skills

Attention to detail

Customer service

Communication

Multitasking

Proactive

Education

Matric / Grade 12

Tools

Microsoft Excel

Microsoft Outlook

MS Office

Job description

The Key Recruitment Group is seeking a Technical Coordinator for its Paarden Eiland, Cape Town office. This role supports the service department by scheduling technicians, recording job details, and maintaining clear customer communication.

You will oversee documentation from booking through invoicing, ensuring accuracy and timely updates in a busy environment with growth opportunities within the department.