Sales and Operations Coordinator

Time Personnel; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Time Personnel in Cape Town is seeking a proactive Sales and Operations Coordinator to join our Woodstock team. You will manage customer enquiries, coordinate event bookings, and handle sales administration and invoicing.

The role requires strong organisational skills, excellent communication, and experience with CRM systems and office software. Occasional evenings, weekends, and public holidays may be required to support events.

Qualifications

• Matric or equivalent qualification.
• Experience in sales, business development, client services, operations, or account management.
• Proven ability to deliver exceptional customer service and build client relationships.
• Highly organised with excellent administration, time management, and multitasking skills.
• Strong written, verbal, and telephone communication skills.
• Professional presentation and confidence when meeting clients.
• Experience with CRM systems (Pipedrive advantageous), Xero, and Google Workspace.
• Strong attention to detail and problem‑solving skills.
• Commercially minded with a passion for sales, business growth, and customer experience.
• Comfortable using technology, AI tools, and learning new systems.
• Creative mindset with an interest in product development and innovation.
• Previous leadership, training, or people management experience advantageous.
• Experience developing SOPs or training materials advantageous.
• Willingness to work occasional evenings, weekends, and public holidays as required.

Responsibilities

• Sales & Business Development: Manage enquiries from initial contact through to confirmed booking.
• Maintain the sales pipeline and CRM system.
• Generate new business through prospecting, networking, referrals, and strategic partnerships.
• Build and maintain relationships with key clients and industry partners.
• Conduct client meetings, follow up on opportunities, and support new product launches.
• Client Experience: Manage client communication throughout the booking process.
• Deliver exceptional customer service and ensure smooth handover to operations.
• Resolve client issues, manage feedback, and ensure timely delivery of event content.
• Operations & Event Management: Coordinate bookings, scheduling, staffing, and daily operations.
• Oversee event delivery, quality control, and staff performance.
• Resolve operational, technical, staffing, and client issues.
• Improve operational processes and provide hands‑on support when required.
• Administration: Manage invoicing, records, reporting, and business administration.
• Support business planning and continuous process improvement.
• Equipment & Marketing: Ensure equipment and inventory remain event‑ready.
• Capture event content and collect client testimonials for marketing.

Skills

Sales

Business development

Client services

Operations

Account management

CRM systems

Pipedrive

Xero

Google Workspace

Communication

Leadership

Training / people management

SOPs

Event coordination

Time management

Education

Matric or equivalent qualification

Tools

Pipedrive

Xero

Google Workspace

Job description

Sales and Operations Coordinator required in Cape Town.

Are you an organised, customer-focused professional who enjoys keeping operations running smoothly?

Our client in Woodstock, Cape Town, is looking for an Administrator to manage all incoming customer enquiries, coordinate event bookings, and handle sales administration and invoicing.

If you enjoy a varied role within a close-knit team, this could be the perfect opportunity for you.

Requirements:

• Matric, or equivalent qualification


• Experience in sales, business development, client services, operations, or account management


• Proven ability to deliver exceptional customer service and build client relationships


• Highly organised with excellent administration, time management, and multitasking skills


• Strong written, verbal, and telephone communication skills


• Professional presentation and confidence when meeting clients


• Experience with CRM systems (Pipedrive advantageous), Xero, and Google Workspace


• Strong attention to detail and problem‑solving skills


• Commercially minded with a passion for sales, business growth, and customer experience


• Comfortable using technology, AI tools, and learning new systems


• Creative mindset with an interest in product development and innovation


• Previous leadership, training, or people management experience advantageous


• Experience developing SOPs or training materials advantageous


• Willingness to work occasional evenings, weekends, and public holidays as required

Duties and Responsibilities:

• Sales & Business Development
  
  
  
  • Manage enquiries from initial contact through to confirmed booking
  
  
  • Maintain the sales pipeline and CRM system
  
  
  • Generate new business through prospecting, networking, referrals, and strategic partnerships
  
  
  • Build and maintain relationships with key clients and industry partners
  
  
  • Conduct client meetings, follow up on opportunities, and support new product launches
  
  
  
  


• Client Experience
  
  
  
  • Manage client communication throughout the booking process
  
  
  • Deliver exceptional customer service and ensure smooth handover to operations
  
  
  • Resolve client issues, manage feedback, and ensure timely delivery of event content
  
  
  
  


• Operations & Event Management
  
  
  
  • Coordinate bookings, scheduling, staffing, and daily operations
  
  
  • Oversee event delivery, quality control, and staff performance
  
  
  • Resolve operational, technical, staffing, and client issues
  
  
  • Improve operational processes and provide hands‑on support when required
  
  
  
  


• Administration
  
  
  
  • Manage invoicing, records, reporting, and business administration
  
  
  • Support business planning and continuous process improvement
  
  
  
  


• Equipment & Marketing
  
  
  
  • Ensure equipment and inventory remain event‑ready
  
  
  • Capture event content and collect client testimonials for marketing