Client Support Specialist: Build Relationships & Resolve Inquiries

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Training & development

Paid time off

Supportive work environment

Job summary

Placements24 is seeking a dedicated Client Support Representative in Soweto to deliver exceptional service to clients. You will be the primary contact for inquiries, resolve issues, provide information, and help clients navigate our offerings.

The role emphasizes strong communication, CRM proficiency, and the ability to multitask in a fast-paced environment. You'll contribute to client satisfaction, maintain records, and support continuous improvement within a friendly team.

Qualifications

• Proven experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Proficiency with basic computer applications and CRM systems.
• Ability to multitask and manage time effectively in a busy environment.
• A commitment to providing outstanding customer service.

Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions.
• Assist clients with product information, service inquiries, and issue resolution.
• Maintain accurate client records and update CRM data.
• Process client requests, orders, and applications efficiently and accurately.
• Escalate issues to the appropriate departments when needed.

Skills

Customer service experience

Communication skills

CRM systems familiarity

Multitasking

Tools

CRM systems

Job description

Placements24 is seeking a dedicated Client Support Representative in Soweto to deliver exceptional service to clients. You will be the primary contact for inquiries, resolve issues, provide information, and help clients navigate our offerings.

The role emphasizes strong communication, CRM proficiency, and the ability to multitask in a fast-paced environment. You'll contribute to client satisfaction, maintain records, and support continuous improvement within a friendly team.