Technical Assistant

Helderberg Personnel CC; Paarl; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Helderberg Personnel CC in Paarl seeks a Quality and Compliance Specialist to oversee technical and due diligence systems in line with IFS QMS. You will liaise with customers on food safety, labeling, MRL and ethics, while ensuring sustainability requirements are met.

The role collaborates with growers, packhouses and laboratories to maintain high standards across the supply base. You will coordinate regulatory updates with DAFF, PPECB and FruitSA, manage MRL testing, and support stock, intake,

Qualifications

• Experience implementing quality management systems (IFS, HACCP preferred).
• Strong liaison and communication skills with customers and suppliers.
• Knowledge of food safety regulations and sustainability standards.

Responsibilities

• Develop and manage internal technical and due diligence systems as defined by IFS QMS.
• Liaise with customers on food safety, product quality, labeling, MRL, ethical and sustainability requirements.
• Engage with DAFF, PPECB, FruitSA and auditors to stay updated on regulatory requirements.
• Support growers and packhouses with supplier criteria and Good Agricultural Practices.
• Coordinate MRL sampling and analysis with labs; communicate results to supply base.
• Receive and capture QC feedback on fruit as it arrives.
• Manage IFS Broker QMS, audits, HACCP responsibilities.
• Address ethical and sustainability requirements across the supply chain.
• Update pre-season packing guides and export system; manage seasonal adjustments.
• Handle stock, intakes, dispatch, deviations, mates, loading notifications, invoices, and archiving.

Job description

Responsibilities:

• General
• Develop and manage internal technical and due diligence systems as defined by the IFS Quality Management Systems. Creating and maintaining a database for technical standards and applicable legislation.
• Customers Due Diligence Requirements: Liaise with customers with regards to their food safety, product quality, labelling, MRL, ethical, sustainability requirements. Implementation of these customer requirements per fruit team and communication back to supply base.
• L e gi s l a tion and Industry/Market Requirements: Liaise with DAFF, PPECB, FruitSA, auditing bodies and key role players in order to keep up to date with quality, food safety, ethical legislation and requirements applicable to the industry. MRL requirements Minimum export standards Special market protocols and registrations FBO requirements and registrations Dispensations SIZA ethical program Food Safety standards Implementation of these standards and legislation and communication back to supply base. Represent the company at industry technical meetings.
• Growers and Packhouse support: Set supplier approval criteria as per customer and market requirements. Communicate to commercial teams and supply base. Assists producers at farm level with interpretation and implementation of customer requirements and Good Agricultural Practices (GlobalGap, Tesco Nurture, Field to Fork). Assists packhouses with interpretation and implementation of customer requirements and food safety systems.
• Plant Protection Product Usage and other fruit analysis: Liaise with analytical laboratories with regards to accreditation status, scope of analyses and test results. Address customer concerns in terms of the use of plant protection products. Ensure that MRL sampling procedure is followed by monitoring that samples are drawn and results conform to market and customer requirements. Distribute MRL results to supply base and customers. Assist with managing of incidences where residue analysis exceeds MRL at farm level or on arrival at customer. Communicate to commercial/technical teams for re-testing, re-routing or possible re-call. Assemble spray-records per farm and variety as required. Assist with performing of trend analysis for MRL results to determine active ingredients/growers/variety that requires attention in reducing residue levels as requested by customers
• Product Quality: Receive, interpret, capture and communicate QC feedback on arrival of fruit.
• IF S Broker - Quality Management System: Management of the company QMS as per IFS Broker standards. Implementation and maintenance Internal auditing (including traceability) External auditing HACCP team member with the responsibility for food safety as required by the company's IFS system
• Ethical Compliance: Address customer concerns in terms of ethical pratices within the company's supply chain. Ensure ethical compliance over the entire supply base by communicating market requirements to producers and growers status to customers. Follow-up on Sedex and SIZA memberships Follow-up on SIZA and GRASP ethical audit compliance
• Sustainability Strategy: Address customer concerns and requirements in terms of sustainability practices within the company's supply chain. Assist in implementation of projects identified by the sustainability strategy (including biodiversity, social, water quality, carbon footprint).
• Pre-Season: Updating Packing Guide that will be sent to Packhouses. Updating the Export System if there are new varieties / pack types etc.
• Dur in g Season

Intakes:

• Import intake files, received via email and on the Paltrack server
• Ensuring the correctness of the pallets fruit spec, and doing corrections where applicable
• Follow up on receiving all the applicable Consignment notes for record purposes.
• Scan and save inspection documents on Papertrail

Dispatch / Transfers:

• Import transfer files, received via email and on the Paltrack server
• Ensuring the correctness of the pallets fruit spec, and doing corrections where applicable

Stock:

• Delete old stock files
• Import latest stock files
• Run a stock comparison on all pallets on stock, checking for any discrepancies
• Follow up with packhouses and depots on any discrepancy in fruit spec found

Deviations:

• After receiving deviation reports from depots follow up with relevant packhouse / producer and do corrections on stock where applicable.

Mates:

• Continue to follow-up with depots / packhouses on receiving mates (confirmation on containers loaded)
• Import PO files, received via email and on the Paltrack server
• Compare mates received with loading instructions and confirm the container on Export System
• Generate and print out any relevant documents and add to Flimsy

Loading Notifications:

• After all the mates for a vessel were received, print out a loading notification for all containers
• As soon as confirmation is received from logistics on the actual departure date of the vessel, e-mail the loading notification (packing list) to all receivers

Invoices:

• Collect account sales and capture it on the Export System
• Receive prices / orders form customers or Blueberry Head and generate invoices
• E-mail invoices to customers once all the invoices are finalised
• Receipt confirm containers when specific weeks invoices have been issued

Other:

• Scan documents for archiving when pooling is finished

R & M allocations:

• Allocate stock to different receivers.
• Assist with similar activities for all business units.
• Assist with generating invoices for Local Marketing Member of the IFS HACCP team.