Tech-Savvy Customer Support Pro | Training & Growth

Placements24; Bloemfontein; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Training

Discounts on products

Advancement opportunities

Overtime opportunities

Job summary

Placements24 in Bloemfontein is seeking a diligent Customer Service Representative to assist customers with product setup, troubleshooting, and technical issues in the home entertainment space.

You will be the first point of contact, provide step-by-step guidance, document interactions in the CRM, support in-store demos, and contribute to customer satisfaction. A basic electronics background and strong communication are preferred; training is provided.

Qualifications

• Previous customer service or technical support experience preferred.
• Basic understanding of electronics or home theatre systems.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with computer systems and common software.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding product features, usage, and technical difficulties.
• Provide step-by-step guidance and troubleshooting for setting up and operating home entertainment systems.
• Diagnose and resolve common technical issues, escalating complex problems to higher-level support when necessary.
• Educate customers on product functionalities and best practices for optimal performance.
• Process service requests, returns, and exchanges in accordance with company policies.
• Maintain accurate customer records and document all interactions in the CRM system.
• Gather customer feedback to identify areas for product and service improvement.
• Assist with in-store product demonstrations and customer consultations as needed.

Skills

Customer service

Technical support

Communication skills

Problem solving

Active listening

Computer literacy

Calm under pressure

Education

High school diploma

Technical certifications (plus)

Tools

CRM software

Office suite

Job description

Placements24 in Bloemfontein is seeking a diligent Customer Service Representative to assist customers with product setup, troubleshooting, and technical issues in the home entertainment space.

You will be the first point of contact, provide step-by-step guidance, document interactions in the CRM, support in-store demos, and contribute to customer satisfaction. A basic electronics background and strong communication are preferred; training is provided.