Technical Support Specialist: Hardware & Software Expert

Placements24; Bloemfontein; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Annual bonuses

Medical aid

Training and development

Office-based team events

Job summary

Placements24 in Bloemfontein is seeking a Customer Support Specialist who is enthusiastic about technology and skilled at solving problems. You will assist customers with technical inquiries, troubleshoot hardware and software, and ensure a positive product experience.

This office-based role offers direct collaboration with a dedicated team, access to resources, ongoing training, and a culture that values customer service and professional growth.

Qualifications

• Experience in customer support or a technical role.
• Ability to explain technical concepts to non-technical users.
• Proficiency with helpdesk software and ticketing systems.
• Willingness to learn and work in Bloemfontein office.

Responsibilities

• Provide first-level technical support via phone, email, and in-person.
• Diagnose and resolve hardware and software issues.
• Guide customers through product setup, installation, and usage.
• Escalate complex issues to senior staff or relevant departments.
• Document customer interactions, issues, and resolutions accurately.
• Contribute to development and maintenance of support documentation and FAQs.
• Identify trends in customer issues and provide feedback for product improvements.
• Ensure adherence to SLAs and company policies.
• Maintain a high level of customer satisfaction through courteous service.

Skills

Customer support

Tech troubleshooting

Communication

Team player

Helpdesk tools

Education

High school diploma

Job description

Placements24 in Bloemfontein is seeking a Customer Support Specialist who is enthusiastic about technology and skilled at solving problems. You will assist customers with technical inquiries, troubleshoot hardware and software, and ensure a positive product experience.

This office-based role offers direct collaboration with a dedicated team, access to resources, ongoing training, and a culture that values customer service and professional growth.