Customer Service Representative - Technical

Placements24; Bloemfontein; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Training

Discounts on products

Advancement opportunities

Overtime opportunities

Job summary

Placements24 in Bloemfontein is seeking a diligent Customer Service Representative to assist customers with product setup, troubleshooting, and technical issues in the home entertainment space.

You will be the first point of contact, provide step-by-step guidance, document interactions in the CRM, support in-store demos, and contribute to customer satisfaction. A basic electronics background and strong communication are preferred; training is provided.

Qualifications

• Previous customer service or technical support experience preferred.
• Basic understanding of electronics or home theatre systems.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with computer systems and common software.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding product features, usage, and technical difficulties.
• Provide step-by-step guidance and troubleshooting for setting up and operating home entertainment systems.
• Diagnose and resolve common technical issues, escalating complex problems to higher-level support when necessary.
• Educate customers on product functionalities and best practices for optimal performance.
• Process service requests, returns, and exchanges in accordance with company policies.
• Maintain accurate customer records and document all interactions in the CRM system.
• Gather customer feedback to identify areas for product and service improvement.
• Assist with in-store product demonstrations and customer consultations as needed.

Skills

Customer service

Technical support

Communication skills

Problem solving

Active listening

Computer literacy

Calm under pressure

Education

High school diploma

Technical certifications (plus)

Tools

CRM software

Office suite

Job description

About the Role

Our client, a leading provider of home entertainment systems, is seeking a diligent and technically-minded Customer Service Representative to join their team in Bloemfontein, Free State . This role is fundamental in assisting customers with inquiries related to product setup, troubleshooting, and technical issues. You will be the first point of contact, providing efficient and effective solutions to ensure customer satisfaction. The ideal candidate possesses strong communication skills and a foundational understanding of electronics or home systems. This is a valuable opportunity to develop your career in customer support within a reputable company that values its employees. You will contribute directly to maintaining our high standards of service and customer loyalty. Join our team in Bloemfontein and become a trusted resource for our valued customers.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding product features, usage, and technical difficulties.
• Provide step-by-step guidance and troubleshooting for setting up and operating home entertainment systems.
• Diagnose and resolve common technical issues, escalating complex problems to higher-level support when necessary.
• Educate customers on product functionalities and best practices for optimal performance.
• Process service requests, returns, and exchanges in accordance with company policies.
• Maintain accurate customer records and document all interactions in the CRM system.
• Gather customer feedback to identify areas for product and service improvement.
• Assist with in-store product demonstrations and customer consultations as needed.

Requirements

• Previous experience in a customer service or technical support role is highly preferred.
• Basic understanding of electronics, audio-visual equipment, or home theatre systems.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with computer systems and common software applications.
• Ability to remain calm and professional when dealing with frustrated customers.
• High school diploma or equivalent; technical certifications are a plus.
• Customer-focused mindset with a commitment to providing exceptional service.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Opportunity to work with innovative entertainment technology.
• Comprehensive training on products and support procedures.
• A stable and supportive work environment in Bloemfontein, Free State .
• Employee discounts on company products.
• Potential for advancement within the customer service department.
• Standard working hours with opportunities for occasional overtime.