Remote Technical Support & Customer Service Specialist

Placements24; Gqeberha; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Fully remote work

Paid training

Provident fund

Discounts on products

Regular performance reviews

Job summary

Placements24 is seeking a dedicated Customer Service Representative with a technical support mindset. This fully remote role serves Port Elizabeth and wider South Africa, handling inquiries, issues, and order processing from a home office.

You will guide customers through product usage and troubleshooting while maintaining high service standards. The position emphasizes strong communication, problem-solving, and the ability to work independently in a remote setting, with weekend shifts possible

Qualifications

• Experience in customer service or technical support is essential.
• Excellent written and verbal communication skills.
• Ability to troubleshoot website navigation and order issues remotely.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly.
• Provide technical assistance for website navigation and account management.
• Troubleshoot common issues and guide customers through resolutions.
• Educate customers on product features and troubleshooting.
• Process orders, returns, and exchanges accurately.
• Document interactions in the CRM system.

Skills

Customer service

Technical support

Problem solving

Communication

Remote work

Time management

Education

High school diploma

Tools

CRM systems

Job description

Placements24 is seeking a dedicated Customer Service Representative with a technical support mindset. This fully remote role serves Port Elizabeth and wider South Africa, handling inquiries, issues, and order processing from a home office.

You will guide customers through product usage and troubleshooting while maintaining high service standards. The position emphasizes strong communication, problem-solving, and the ability to work independently in a remote setting, with weekend shifts possible