Technical Support Specialist — Customer Care & Troubleshooting

Milton Resourcing; Cape Town; On-site; ZAR 111,600 - 167,400; Full time

Job summary

Milton Resourcing is seeking a proactive Technical Support Agent to join their Technical Support Department in Cape Town. The ideal candidate will possess strong troubleshooting and customer service skills, with prior technical contact centre experience being essential.

Your responsibilities will include managing customer queries through the CRM system, applying technical knowledge for issue resolution, and complying with various internal policies. Join us in providing exceptional service to our clients.

Qualifications

• Grade 12 (Matric) certificate required.
• Previous technical troubleshooting experience.
• Call or contact centre experience essential.
• English proficiency; additional languages advantageous.

Responsibilities

• Manage customer faults and queries effectively via the CRM system.
• Apply technical knowledge when troubleshooting system faults.
• Utilise NCEMS to resolve technical issues.
• Maintain high levels of customer service.
• Ensure timely player dispute resolution.
• Comply with policies and regulations.

Skills

Technical troubleshooting experience

Call centre experience

Proficient in English

Strong communication skills

Organizational abilities

Ability to multi-task

Education

Grade 12 (Matric) certificate

Job description

Milton Resourcing is seeking a proactive Technical Support Agent to join their Technical Support Department in Cape Town. The ideal candidate will possess strong troubleshooting and customer service skills, with prior technical contact centre experience being essential.

Your responsibilities will include managing customer queries through the CRM system, applying technical knowledge for issue resolution, and complying with various internal policies. Join us in providing exceptional service to our clients.