Tax Support Agent - Night Shifts & Multichannel Service

CXP are now part of the Huntswood Group; Cape Town; Remote; ZAR 200,000 - 320,000; Full time

Job summary

WhatJobs Direct is seeking a dedicated Remote Logistics Coordinator for the night shift, fully remote within South Africa. You will track shipments, coordinate with drivers and clients, and resolve overnight logistical issues.

This role requires strong organizational skills, proactive problem-solving, and the ability to work independently in a virtual environment. A reliable internet connection and dedicated workspace are essential.

Qualifications

• Proven experience as a Logistics Coordinator or Dispatcher, preferably with night shift experience.
• Strong knowledge of logistics principles and transportation management.
• Proficiency in logistics software and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently in a remote setup with reliable internet.
• Must have a dedicated workspace and reliable connectivity.
• Driver's license is an advantage.

Responsibilities

• Monitor and coordinate dispatch and delivery during overnight hours.
• Track shipments in real-time and provide updates to stakeholders.
• Communicate with drivers, warehouse staff and clients for smooth operations.
• Identify and resolve delays, route changes or vehicle issues.
• Maintain records of shipments, delivery times and costs.
• Optimize routes and schedules to improve efficiency and reduce transit times.
• Ensure compliance with transport regulations and company policies.
• Prepare daily operational reports for management.
• Support daytime logistics team by handing over for upcoming shifts.
• Contribute to continuous improvement of logistics processes.

Skills

Night shift experience

Communication skills

Time management

Problem solving

Independent work

Remote work setup

Driver's license

Internet at home

Tools

Logistics software

Tracking systems

Microsoft Office (Excel/Word/Outlook)

Job description

About the Role

WhatJobs Direct is seeking a dedicated and detail-oriented Remote Logistics Coordinator to join our client's operations, specifically for the night shift. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will play a critical role in managing and coordinating the movement of goods, ensuring efficient operations during overnight hours. Your responsibilities will include tracking shipments, liaising with drivers and clients, and proactively addressing any logistical challenges that arise. This role demands excellent organizational skills, a proactive approach, and the ability to thrive in an autonomous, remote work environment. If you are a night owl with a passion for logistics and problem-solving, this opportunity in **Durban**, **KwaZulu-Natal**, is ideal for you.

Key Responsibilities

• Monitor and coordinate the dispatch and delivery of goods during overnight hours.
• Track shipments in real-time using logistics software and provide updates to relevant stakeholders.
• Communicate effectively with drivers, warehouse staff, and clients to ensure smooth operations.
• Proactively identify and resolve logistical issues, such as delays, route changes, or vehicle problems.
• Maintain accurate records of all logistical activities, including shipment details, delivery times, and operational costs.
• Optimize delivery routes and schedules to improve efficiency and reduce transit times.
• Ensure compliance with all relevant transportation regulations and company policies.
• Prepare daily operational reports for management, highlighting key activities and any anomalies.
• Provide support to the daytime logistics team by preparing for upcoming shifts and handover information.
• Contribute to the continuous improvement of logistics processes and procedures.

Requirements

• Proven experience as a Logistics Coordinator, Dispatcher, or in a similar operational role, preferably with night shift experience.
• Strong understanding of logistics principles, transportation management, and supply chain operations.
• Proficiency in using logistics software, tracking systems, and Microsoft Office Suite (Excel, Word, Outlook).
• Excellent communication and interpersonal skills, with the ability to interact professionally with drivers, clients, and internal teams.
• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
• A proactive problem-solver with strong analytical capabilities.
• Must have a reliable internet connection and a dedicated workspace for remote work.
• Ability to work independently with minimal supervision.
• A valid driver's license and own reliable transport is an advantage but not essential for this remote role.
• Willingness to commit to overnight shift hours on a consistent basis.

Benefits

This remote position offers a competitive salary and the significant advantage of working from home, eliminating commute time and costs. Our client provides a supportive virtual work environment, access to advanced logistics tools, and opportunities for professional growth within the company. You will be part of a forward-thinking logistics team that values innovation and efficiency. We offer comprehensive training and continuous professional development to ensure you stay at the forefront of the logistics industry. Join a company that prioritizes work-life balance and recognizes the contributions of its remote workforce.