Remote Dispatch and Logistics Coordinator

Placements24; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Flexible schedule

Job summary

Placements24 is seeking a Remote Dispatch and Logistics Coordinator to manage delivery routes for a growing e-commerce logistics firm in South Africa from a home office. You will coordinate with drivers, monitor real-time progress, and handle customer communications to ensure timely deliveries and smooth operations.

The role requires strong English communication, excellent organizational skills, and the ability to work independently while contributing to a connected team.

Qualifications

• Prior dispatch or logistics coordination experience.
• Excellent English communication skills.
• Proficient with dispatch software and GPS tracking.
• Strong organizational and time management abilities.
• Calm under pressure with sound decision making.
• Customer service and conflict resolution experience.
• Ability to work independently in a remote setting.
• High school diploma; logistics/supply chain studies a plus.
• Reliable internet and home office setup.
• Proactive and results-oriented attitude.

Responsibilities

• Coordinate and schedule daily delivery routes for a fleet of vehicles, ensuring optimal efficiency and adherence to timeframes.
• Monitor driver progress in real-time using tracking software and provide timely support and guidance.
• Communicate effectively with drivers, customers, and internal stakeholders to address any delivery issues or changes.
• Proactively identify potential delays or disruptions and implement contingency plans to minimize impact.
• Maintain accurate records of dispatch activities, delivery statuses, and driver performance.
• Process and manage delivery-related documentation, ensuring accuracy and completeness.
• Collaborate with the logistics team to identify areas for improvement in dispatch processes and route optimization.
• Handle customer inquiries and resolve issues related to deliveries promptly and professionally.
• Prepare regular reports on dispatch operations, delivery metrics, and fleet utilization.
• Ensure compliance with company policies and safety regulations for all dispatched operations.

Skills

Dispatch software

GPS tracking

Communication

Organizational skills

Remote work

Customer service

Decision making

Education

High school diploma

Tools

Office suite

Job description

About the Role

Our client, a rapidly expanding e-commerce logistics firm, is looking for a dedicated and organized Remote Dispatch and Logistics Coordinator to manage and optimize delivery routes and schedules from the comfort of their own home. This fully remote position requires exceptional communication skills and the ability to multitask in a fast-paced environment. You will be instrumental in ensuring timely and efficient deliveries across South Africa, coordinating with a network of drivers and managing real-time operational changes. This role is perfect for a proactive individual who thrives on problem-solving and enjoys working independently while being a critical part of a connected team. If you have a keen eye for detail and a passion for seamless logistics, this is an exciting opportunity to contribute to our client's success, working entirely remotely.

Key Responsibilities

• Coordinate and schedule daily delivery routes for a fleet of vehicles, ensuring optimal efficiency and adherence to timeframes.
• Monitor driver progress in real-time using tracking software and provide timely support and guidance.
• Communicate effectively with drivers, customers, and internal stakeholders to address any delivery issues or changes.
• Proactively identify potential delays or disruptions and implement contingency plans to minimize impact.
• Maintain accurate records of dispatch activities, delivery statuses, and driver performance.
• Process and manage delivery-related documentation, ensuring accuracy and completeness.
• Collaborate with the logistics team to identify areas for improvement in dispatch processes and route optimization.
• Handle customer inquiries and resolve issues related to deliveries promptly and professionally.
• Prepare regular reports on dispatch operations, delivery metrics, and fleet utilization.
• Ensure compliance with company policies and safety regulations for all dispatched operations.

Requirements

• Previous experience in dispatch, logistics coordination, or a similar operational role is highly preferred.
• Excellent command of English, with strong written and verbal communication skills.
• Proficiency in using dispatch software, GPS tracking systems, and general office applications.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Demonstrated ability to remain calm and make sound decisions under pressure.
• Experience in customer service and conflict resolution.
• Ability to work independently and manage workload effectively in a remote setting.
• High school diploma or equivalent; further education in logistics or supply chain is a plus.
• Reliable internet connection and a dedicated home office setup.
• A proactive and results-oriented attitude.

Benefits

This role offers the unique advantage of working remotely, providing flexibility and work-life balance. Our client provides a competitive salary, opportunities for professional growth and development, and a supportive virtual team environment. You will be part of an innovative company shaping the future of e-commerce logistics.