German Speaking Sales & Customer Service Representative

Initiate; Cape Town; Remote; ZAR 180,000 - 280,000; Full time

Job summary

Initiate is seeking a German-speaking Customer Service & Sales Representative to support an international airline brand from a Cape Town base. You will assist passengers with travel-related enquiries, reservations, and customer concerns, ensuring professional and efficient support throughout their journey.

The role requires native-level German or advanced proficiency, strong communication skills, and the ability to work in a fast-paced contact centre with rotational shifts, including weekends

Qualifications

• Native-level fluency in German or advanced level with strong written and spoken skills.
• Based in South Africa (Cape Town area).
• Experience in customer service or sales is advantageous.

Responsibilities

• Assist German- and English-speaking passengers with travel-related enquiries before and after flights.
• Handle calls and written inquiries related to reservations and travel arrangements.
• Use airline reservation systems to access information and provide accurate assistance.
• Respond to passenger complaints and resolve service issues professionally and efficiently.
• Maintain high standards of customer service while meeting KPIs.

Skills

German language

Customer service

Communication skills

Computer literacy

Tools

Reservation systems

Job description

Are you fluent in German and passionate about delivering outstanding customer experiences?

We're looking for a German-Speaking Customer Service & Sales Representative to support an internationally recognised airline brand. In this role, you'll assist passengers with travel-related enquiries, reservations and customer concerns, ensuring they receive professional and efficient support throughout their journey.

This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment and enjoys engaging with people from different backgrounds.

Key Responsibilities

• Assist German- and English-speaking passengers with travel-related enquiries before and after their flights.
• Handle incoming customer calls and written correspondence relating to reservations, travel arrangements and general customer service.
• Use airline reservation systems to access information, manage enquiries and provide accurate assistance.
• Respond to passenger complaints and resolve service issues professionally and efficiently.
• Maintain high standards of customer service while meeting agreed performance targets and KPIs.
• Communicate clearly with international customers, ensuring a positive and professional experience.
• Adapt to a dynamic contact centre environment where accuracy, efficiency and timely responses are essential.

Minimum Requirements

• Native-level fluency in German, with excellent written and spoken communication skills. Candidates with an advanced level of German may also be considered.
• Must be based in South Africa.
• South African citizens or permanent residence permit holders only.
• Strong computer literacy and technical aptitude.
• Excellent communication and customer service skills.
• Ability to remain composed and solution-focused when handling challenging enquiries.
• Flexibility to work rotational shifts, including weekends and public holidays.
• No criminal record.
• Previous customer service experience is advantageous.

Remote Work Requirements

• Contract: Permanent, full-time employment.
• Working Hours: 40 hours per week, on a rotational shift basis.
• Operational Coverage: 24/7, including weekends and public holidays.

To work successfully from home, candidates must have:

• A reliable fixed-line fibre or ADSL internet connection with a minimum speed of 20 Mbps upload and download.
• A fixed-line connection, as wireless internet solutions are not accepted.
• A UPS or suitable backup power solution to maintain internet connectivity during load shedding or other power interruptions.