Technician / Sales Consultant

Ndemba Technologies; Johannesburg; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Hands-on training

Growth opportunities

Job summary

Ndemba Technologies in Johannesburg is seeking a hands-on IT Technician to diagnose PC issues, upgrade RAM/SSD, install Windows, and assist customers on the shop floor.

This role requires basic networking knowledge, good communication, and willingness to work retail hours, including weekends. You will support customers, process sales, and help keep the store and workshop organized.

Qualifications

• Must have practical IT experience and good PC hardware/software knowledge.
• Experience with PC/laptop troubleshooting and RAM/SSD upgrades.
• Basic networking knowledge and customer service focus.

Responsibilities

• Diagnose and troubleshoot basic PC and laptop issues.
• Perform RAM and SSD upgrades and installations.
• Install and configure Windows and software.
• Perform basic hardware repairs and replacements.
• Assist with basic networking (routers, Wi‑Fi and IP setup).
• Assist customers in selecting the right products.
• Provide technical advice and excellent customer service.
• Process sales and maintain the sales floor.
• Receive, check and pack stock.
• Assist with stock collections, deliveries and travel when required.
• Keep the store and workshop area clean and organised.
• Assist with general store duties.

Skills

Customer service

Hardware troubleshooting

RAM & SSD upgrades

Networking basics

Communication skills

Driver's license

Own reliable vehicle

Teamwork

Independent worker

Education

IT-related qualification or certifications

2-3 years experience in a similar role

Tools

Windows OS

Job description

Job Description

Join our team! We’re looking for a hands-on, reliable and customer-focused IT Technician with a passion for technology and people.

Key Responsibilities

• Diagnose and troubleshoot basic PC and laptop issues
• Perform RAM and SSD upgrades and installations
• Install and configure Windows and software
• Perform basic hardware repairs and replacements
• Assist with basic networking (routers, Wi‑Fi and IP setup)
• Assist customers in selecting the right products
• Provide technical advice and excellent customer service
• Process sales and maintain the sales floor
• Receive, check and pack stock
• Assist with stock collections, deliveries and travel when required
• Keep the store and workshop area clean and organised
• Assist with general store duties

Requirements

• Previous practical IT experience
• Good knowledge of PC hardware and software
• Experience with PC/laptop troubleshooting
• Experience with RAM and SSD upgrades
• Basic networking knowledge
• Valid driver’s licence
• Own reliable vehiclee
• Must currently reside in the East Rand
• Good communication and customer service skills
• Comfortable working with customers
• Willing to work retail hours, including weekends
• Reliable, punctual and professional
• Ability to work independently as well as part of a team.

Preferred Skills

• Team player with excellent communication skills
• Knowledge of networking, printers and peripherals
• Problem solving and customer service skills
• Ability to work under pressure and take initiative
• Good attention to detail and hardware knowledge
• IT retail or sales experience (advantageous)

Qualification & Education

• IT-related qualification or certifications (advantageous)
• 2-3 years’ experience in a similar role (advantageous)

What we offer

• Hands‑on training & growth opportunities.
• Gain practical exposure to a wide range of technology products, hardware, repairs, upgrades, networking and customer‑facing sales.