Technical Team Lead - POINT OF SALE

Clicks Group Limited; Cape Town; Sur place; ZAR 900 000 - 1 200 000; Plein temps

Résumé du poste

Clicks Group Limited in Cape Town is looking for a Technical Team Lead - POINT OF SALE to join the Group IT Department. You will lead the Frontshop and Pharmacy POS teams, ensure uptime, and drive rollout of software across store estates.

You will manage internal and external partners, develop SLAs, and oversee budgeting for licences and services while aligning with business objectives and project disciplines.

Qualifications

• Bachelor’s degree in Computer Science / Information Systems or equivalent experience.
• 5–7 years IT experience with project management exposure.
• Experience in managing store POS environments and related configurations.

Responsabilités

• Ensure uptime of all in-store systems including POS, Back-Office & Pharmacy.
• Manage external vendors and internal partners; develop SLAs and budgets.
• Lead software builds, rollouts and ensure adherence to development methodologies.

Connaissances

POS knowledge

Payment config

Vendor management

In-store environments

Negotiation

Communication skills

IT experience 5-7 years

Root-cause analysis

Project management

Stakeholder management

Formation

Bachelor’s degree in Computer Science / Information Systems

Description du poste

Job category: IT-Quality Assurance and Inspection

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The Group IT Department is looking to hire a Technical Team Lead - POINT OF SALE, to join the Frontshop and Pharmacy Team at our Head Office in Cape Town. This role will be reporting into the APM for Store Systems.

Purpose and Objectives

The purpose of the role is to ensure our in-store systems, including POS, Back-Office & Pharmacy, are appropriately supported and maintained in order to meet business objectives

• Ensure uptime of all systems
• Ensure agreed SLA’s are managed for external vendors
• Manage external vendors for development and support
• Manage software and system configuration across the store estate
• Co-ordinate and take accountability of all software builds and rollouts
• Provide technical expertise and direction for the POS team
• Assign personnel to tasks and directs their activities, balancing resource allocations to meet business demand
• Ensure that development methodologies and project disciplines are observed
• Manage the budget for the area of control, including licencing for products and services
• Develop Service Level Agreements for external vendors
• Responsible for staffing, growth and development of team members
• Responsible for performance management of team

Requirements

Job related Knowledge, Skills and Experience

• POS knowledge
• Payment config & associated processes
• Manage internal & external partners and relationships inside and outside
• Understanding of in-store environments
• Negotiation and conflict management skills
• Demonstrated communication and presentation skills
• 5 – 7 years IT experience
• Proven experience of root-cause analysis
• Project management experience of complex projects
• Experience in managing projects

Education

• Bachelors degree in Computer Science / Information Systems or other relevant IT qualification or 5 years experience in application team management

Job related competencies

• Deciding and Initiating Action
• Presenting and Communicating Information
• Applying Expertise and Technology
• Planning and Organising
• Creating and Innovation