Payments & CX Agent - B2B FinTech Support

MCI; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

MCI is seeking a Customer Service Agent in Cape Town to be the first point of contact for business customers, supporting corporate payment and expense management solutions in a fast-paced, tech-driven environment.

You will handle inquiries via phone, email, and chat, troubleshoot issues, and collaborate with internal teams to ensure a seamless customer experience across cross-border payments and multi-currency accounts.

Qualifications

• Grade 12 / NSC or equivalent.
• Must pass drug screening.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Reliable with excellent attendance.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Assist customers with corporate payment solutions, accounts payable (AP) automation, virtual cards, commercial credit cards, and expense management services.
• Support customers using fleet payment solutions, including fuel cards, EV charging, toll, parking, and vehicle maintenance programs.
• Help customers with international payment services, including cross-border transactions, multi-currency accounts, and workforce travel-related payment solutions.
• Resolve customer inquiries efficiently while delivering a positive customer experience.
• Document customer interactions accurately and follow established processes.
• Collaborate with internal teams to resolve complex issues and improve service delivery.
• Maintain a strong understanding of products, systems, and industry best practices.

Skills

Verbal communication

Written communication

Interpersonal skills

Data entry

Typing 20 wpm

Microsoft Office

Problem solving

Teamwork

Reliability

Independent work

Education

Grade 12 / NSC

Job description

MCI is seeking a Customer Service Agent in Cape Town to be the first point of contact for business customers, supporting corporate payment and expense management solutions in a fast-paced, tech-driven environment.

You will handle inquiries via phone, email, and chat, troubleshoot issues, and collaborate with internal teams to ensure a seamless customer experience across cross-border payments and multi-currency accounts.