Payments & Transaction Monitoring Specialist - Support

Datafin; Cape Town; Vor Ort; ZAR 240.000 - 360.000; Vollzeit

Zusammenfassung

A fintech company in Cape Town seeks a Customer Support Specialist focusing on Payments and Transaction Monitoring. The ideal candidate will provide exceptional support to merchants, analyze transaction issues, and assist in enhancing payment processes. This role requires Matric, analytical skills, and a willingness to work flexible shifts. If you're passionate about fintech and customer experience, we'd love to hear from you. Join us in reshaping financial technology across Africa.

Qualifikationen

• Sharp analytical mindset to spot patterns and solve problems.
• Excellent communication skills for breaking down complex issues.
• Ability to work in a high-growth environment.

Aufgaben

• Provide exceptional customer support to merchants and users.
• Monitor and investigate transactions to resolve issues.
• Help businesses navigate their dashboards for payment processes.
• Dive deep into transaction trends and recommend solutions to problems.
• Optimize payment operations and ensure accuracy of responses.
• Troubleshoot issues with eCommerce merchants.

Kenntnisse

Analytical mindset

Communication skills

Tech-savvy

Ability to adapt

Ausbildung

Matric (Grade 12)

Jobbeschreibung

A fintech company in Cape Town seeks a Customer Support Specialist focusing on Payments and Transaction Monitoring. The ideal candidate will provide exceptional support to merchants, analyze transaction issues, and assist in enhancing payment processes. This role requires Matric, analytical skills, and a willingness to work flexible shifts. If you're passionate about fintech and customer experience, we'd love to hear from you. Join us in reshaping financial technology across Africa.