Student Finance Support Specialist

CUADS UFS; Bloemfontein; On-site; ZAR 241,000 - 404,000; Full time

Benefits offered by this job

pension scheme

medical aid scheme

group life insurance

housing allowance

leave and sick leave

service bonus

study benefits

Job summary

University of the Free State, Bloemfontein, seeks two Assistant Officers to support Student Finance. The role covers handling financial enquiries, processing invoices and payments, and maintaining student financial records, with emphasis on accuracy and POPIA compliance.

Requirements include Grade 12 with Mathematics/Accounting and at least 1 year in financial administration or related areas. Salary ranges from R240,866 to R403,693 per year, with a range that depends on budget and experience.

Qualifications

• Grade 12 with Mathematics and/or Accounting (NQF 4)
• At least 1 year in financial administration, accounts or call centre handling financial enquiries
• Proficiency with MS Office and PeopleSoft

Responsibilities

• Provide professional, efficient and customer-focused support through the Call Centre, responding to student and client enquiries relating to financial matters, payment arrangements and UFS financial processes.
• Provide accurate financial information and guidance in accordance with UFS policies, procedures and regulatory requirements, ensuring compliance and safeguarding confidential information in line with POPIA.
• Process financial transactions, including generating invoices, quotations, requisitions and purchase orders, and assisting with tuition fee payment arrangements.
• Perform cashier, reception and general administrative duties as required.
• Maintain accurate customer interaction records, financial documentation and student account information, ensuring proper recordkeeping and confidentiality.
• Capture and verify student and financial information on relevant systems, including PeopleSoft, within prescribed timeframes and quality standards.
• Respond to email enquiries within established service standards, follow up on outstanding matters and strive for first-call resolution.
• Identify recurring service delivery challenges and recommend improvements to customer service processes and operational efficiency.

Skills

Customer service

Communication

Record keeping

Confidentiality

Education

Grade 12 with Mathematics and/or Accounting

Tools

PeopleSoft

MS Office

Job description

University of the Free State, Bloemfontein, seeks two Assistant Officers to support Student Finance. The role covers handling financial enquiries, processing invoices and payments, and maintaining student financial records, with emphasis on accuracy and POPIA compliance.

Requirements include Grade 12 with Mathematics/Accounting and at least 1 year in financial administration or related areas. Salary ranges from R240,866 to R403,693 per year, with a range that depends on budget and experience.